Amber Upton
New Boston,Texas
Summary
Reliable, compassionate, and highly adaptable professional with extensive experience in healthcare, remote customer service, fraud prevention, and caregiving. Proven ability to communicate effectively, safeguard sensitive information, and multitask efficiently in fast-paced environments while delivering exceptional support to both patients and customers. Recognized for dependability, attention to detail, and maintaining composure under pressure, with a strong commitment to making a meaningful impact. Actively seeking a remote role in healthcare or customer service that leverages strong interpersonal skills and a dedication to excellence. Experience as a dedicated warehouse team member skilled in equipment operation and task prioritization while adhering to OSHA standards and optimal safety guidelines.
Overview
10
10
years of professional experience
Work History
Home Health Caregiver
Private Home Care
02.2025 - 04.2026
- Provided full in-home care for an elderly couple, ensuring safety, comfort, and daily well-being
- Assisted with bathing, grooming, mobility, and personal hygiene
- Prepared meals and assisted with feeding and daily routines
- Maintained a clean and organized living environment
- Offered companionship and emotional support
- Followed care plans similar to CNA responsibilities
Fraud Customer Service Representative (Remote)
Sitel Corporation
12.2022 - 02.2025
- Worked remotely handling high-volume inbound calls for banking clients
- Verified customer identity and reviewed suspicious transactions
- Determined fraudulent vs. authorized charges and took appropriate action
- Unlocked and secured customer accounts after verification
- Protected sensitive financial information and followed strict security protocols
- Documented account activity accurately and efficiently
- Provided calm, professional service during stressful customer situations
Demilitarization Technician
Expal USA
07.2022 - 10.2022
- Assisted in the demilitarization and disposal of obsolete military munitions and explosives.
- Operated specialized industrial equipment used to safely disassemble and process ammunition components.
- Followed strict government safety regulations, security procedures, and hazardous-material handling guidelines.
- Inspected materials for proper processing and disposal according to federal requirements.
- Maintained accurate records and ensured compliance with workplace safety standards.
- Worked as part of a team in a high-security environment while meeting production goals and quality standards.
Hospital Transporter
St. Michaels Hospital
05.2016 - 01.2020
- Transported patients safely between rooms, departments, and testing areas
- Assisted with moving hospital beds and equipment
- Supported nursing and medical staff with daily hospital operations
- Ensured patient comfort, dignity, and safety at all times
- Followed hospital safety procedures and infection control standards
Education
High School Diploma -
Skills
- Customer Service
- Call Center Support
- Work-From-Home Experience
- Fraud Detection
- Account Security
- Healthcare
- Patient Support
- Elderly Caregiving
- In-Home Caregiving
- HIPAA
- Confidentiality Awareness
- Data Entry
- Typing
- Phone Support
- Chat Support
- Email Support
- Problem Solving
- De-escalation
- Time Management
- Multitasking
- Heavy lifting
- Attention to detail
- Clear communication
- Problem-solving
- Warehouse operations
- Team collaboration
- Materials handling and transport
- Safety protocols
- Hazardous materials handling
- Labeling and boxing
Cover Letter
Dear Hiring Manager,
I am writing to express my interest in any available customer service, healthcare, or work‑from‑home opportunities within your organization. With experience in hospital settings, remote banking customer service, fraud prevention, and in‑home caregiving, I bring a strong combination of compassion, communication skills, and reliability. I have worked remotely in a fast‑paced fraud department where accuracy, confidentiality, and clear communication were essential. I also have hands‑on healthcare experience from both hospital and home‑care environments, where patient safety, empathy, and responsibility were a daily priority. These roles have strengthened my ability to multitask, stay calm under pressure, and provide high‑quality service to people from all walks of life. I am dependable, quick to learn new systems, and committed to doing my job with care and integrity. I take pride in my work ethic and my ability to adapt to different roles while maintaining professionalism. I would welcome the opportunity to contribute my skills to your team and would be grateful for the chance to further discuss how my experience aligns with your needs. Thank you for your time and consideration.
Sincerely,
Amber Upton
Timeline
Home Health Caregiver
Private Home Care
02.2025 - 04.2026
Fraud Customer Service Representative (Remote)
Sitel Corporation
12.2022 - 02.2025
Demilitarization Technician
Expal USA
07.2022 - 10.2022
Hospital Transporter
St. Michaels Hospital
05.2016 - 01.2020