Sandy Welch
Tempe,AZ
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Demonstrates reliability and adaptability, with a swift capacity to learn and implement new skills effectively. Committed to leveraging strengths to drive team success and contribute meaningfully to organizational growth. Eager to embrace challenges that foster continuous improvement and innovation in the workplace.
Overview
15
15
years of professional experience
Work History
Home Health Caregiver
Stronghold Home Health
Scottsdale, AZ
06.2024 - 12.2025
- Provide in-home support for multiple clients through scheduled daily visits
- Assist with daily living activities including personal care, medication reminders, and meal preparation
- Coordinate transportation for medical appointments and errands
- Maintain safe, clean living environments while supporting client independence
- Build strong, trust-based relationships with clients and families
Data Entry Specialist
CarsArrive Network
Mesa, AZ
02.2023 - 06.2024
- Processed 4,500+ vehicle shipping orders monthly with high accuracy
- Entered and verified customer, location, and vehicle information across multiple systems
- Maintained 98% data accuracy through routine audits and quality checks
- Managed time-sensitive entries supporting same-day shipping operations
- Collaborated with internal teams to ensure accurate order processing
Family Caregiver
Private Caregiver
Scottsdale, AZ
01.2022 - 10.2022
- Provided full-time care for a terminally ill family member
- Managed medications, appointments, and daily care routines
- Coordinated errands, grocery shopping, meal preparation, and household tasks
- Maintained detailed schedules to ensure consistent care
Client Support Coordinator II
Konica Minolta Business Solutions
Tempe, AZ
04.2020 - 01.2022
- Managed high-volume inbound calls related to equipment service and supply requests
- Created service tickets and scheduled technician visits
- Coordinated supply orders and service dispatch requests
- Maintained accurate documentation in internal service systems
Customer Service Representative
Tiny Prints
Tempe, AZ
04.2017 - 02.2020
- Managed 100+ daily customer interactions through phone, chat, and email
- Assisted customers with order status, billing questions, product customization, and technical issues
- Processed reorders, cancellations, refunds, and credits
- Documented interactions and resolutions in CRM systems
- Assisted with onboarding support and quality monitoring for new hires
HR / Benefits Customer Care Specialist
ACS (Affiliated Computer Services)
Tempe, AZ
10.2010 - 04.2016
- Handled high-volume inbound calls related to HR, payroll, pension, and benefits inquiries
- Served as the first point of contact while maintaining strict confidentiality
- Processed benefit enrollments, employee changes, terminations, and payroll adjustments in HRIS systems (GEMS, ClaimFacts, Ultipro)
- Resolved escalated inquiries requiring research and vendor coordination
- Determined benefits eligibility for employees, retirees, and dependents
- Investigated medical claim issues and explained EOBs
- Conducted billing audits and generated operational reports
Education
Medical Billing & Coding -
Arizona College of Nursing
Mesa, AZSkills
- Customer Service & Client Support
- Customer Experience (CX)
- Call Center Operations & High-Volume Inquiries
- Conflict Resolution & De-Escalation
- Account Management & Client Relations
- Problem Solving
- CRM & HRIS Systems (SAP, Siebel, Ultipro)
- Microsoft Office Suite
- Data Entry & Data Accuracy
- 10-Key by Touch (10,000 KPH)
- 55 WPM Typing
- Multitasking & Time Management
- Attention to Detail
- Verbal & Written Communication
- Medical equipment operation
- Safety procedures
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Payment processing
- Client relations
- Microsoft outlook
- Follow-up skills
- Product knowledge
- Order processing
- Administrative support
- Quality control
- Live chat support
- Account management
- Document control
- CRM software proficiency
- Credit adjustments
- AZ Driver's license
- Maintains confidentiality
Accomplishments
- Delivered customer support in high-volume call center environments handling 100+ daily interactions across phone, chat, and email
- Maintained 98% data accuracy while processing 4,500+ records per month in a fast-paced data entry role
- Resolved complex HR, payroll, and benefits inquiries while maintaining strict confidentiality of sensitive employee data
- Experienced navigating CRM and HRIS systems (SAP, Siebel, Ultipro) to manage records, process transactions, and document interactions
- Recognized for de-escalating customer concerns and providing efficient, solutions-focused service
- Trusted to assist with training support and quality monitoring for new hires
Timeline
Home Health Caregiver
Stronghold Home Health
06.2024 - 12.2025
Data Entry Specialist
CarsArrive Network
02.2023 - 06.2024
Family Caregiver
Private Caregiver
01.2022 - 10.2022
Client Support Coordinator II
Konica Minolta Business Solutions
04.2020 - 01.2022
Customer Service Representative
Tiny Prints
04.2017 - 02.2020
HR / Benefits Customer Care Specialist
ACS (Affiliated Computer Services)
10.2010 - 04.2016
Medical Billing & Coding -
Arizona College of Nursing