Alyssa Hill
McKinney,TX
Summary
Dedicated and motivated manager excelling in effective team leadership and relationship building. Skilled in process documentation creation and developing training processes. Known for fostering a positive work environment ensuring an empowered and motivated team.
Overview
12
12
years of professional experience
Work History
Manager
Dynatron Software
11.2019 - Current
- Managed and motivated employees to be productive and engaged in work by monitoring daily activities and mentoring team members.
- Streamlined workflows by identifying bottlenecks in existing processes and implementing appropriate solutions.
- Established performance goals for employees and provided feedback on methods for reaching those KPIS.
- Recruited, interviewed and hired employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Resolved staff member conflicts by actively listening to concerns and promoting a safe work environment.
- Organized and edited training manuals, videos, and other educational materials.
- Enhanced customer satisfaction by resolving disputes promptly and maintaining open lines of communication.
Warranty Administrator
Classic BMW
02.2013 - 11.2019
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Maintained detailed service and customer records.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
Education
Garland High School
Garland, TXSkills
- Strong written and verbal communication skills
- Effective relationship management
- Performance assessment strategies
- Proficient in conflict management
Accomplishments
- Supervised team of 14 staff members.
- Created and implemented a system to dispatch work to the entire team.
Timeline
Manager
Dynatron Software
11.2019 - Current
Warranty Administrator
Classic BMW
02.2013 - 11.2019
Garland High School
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