Summary
Overview
Work History
Skills
Timeline
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Alyssa Hinojosa

Tomball,Tx

Summary

Enthusiastic, dependable, and highly ambitious supply chain professional. Over 10 years of experience in developing strong relationships with customers and sales, to deliver a best in market customer experience and generate value. Excellent at juggling multiple tasks and working under pressure.

Overview

16
16
years of professional experience

Work History

Customer Solutions Specialist

Univar Solutions
06.2021 - Current
  • Enter and manage orders into ERP Systems
  • Contacted clients to verify account information and maintain accuracy.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Effective liaison between customers and internal departments.
  • Collaborated with cross-functional teams to enhance service delivery and address client needs effectively.

Procurement Specialist

Baker Hughes
06.2019 - 12.2020
  • Identified new and more cost-effective suppliers through participation in industry networking events.
  • Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
  • Took tours of supplier facilities to establish lasting relationships and see products in person.
  • Reconciled invoicing issues with vendors.

OEM Account Specialist

Baker Hughes, a GE company
09.2015 - 06.2019
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Communicated on a daily basis with all departments throughout the manufacturing plant to ensure on-time delivery.
  • Work with MRP system to establish requirements.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Redirected shipments en route in response to customer requests.
  • Established long-term customer relationships through prompt and courteous service.

Store Manager

SF2
07.2012 - 10.2015
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Handle customer inquiries, complaints, billing questions.
  • Visit customers to gather input and share ideas to build relationships, improve processes and add value.
  • Established cost-effective solutions to maximize sales.
  • Managed all social media outlets.
  • Controlled ordering, and inventory.
  • Set up quarterly meetings with vendors and reps.
  • Oversaw monthly sales reviews.

Cashier

H.E.B
09.2009 - 07.2012
  • Greet customers as they arrive and provide them with information about products and/or services.
  • Checked prices for customers and processed items sold by scanning bar-codes.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.

Skills

  • Proficiency in SAP, Adobe, Ariba, Microsoft Office Suite, Salesforce
  • Expediting − Problem Resolution
  • Effective communication
  • Vendor relationship management
  • Price dispute resolution
  • Purchase order creation

Timeline

Customer Solutions Specialist

Univar Solutions
06.2021 - Current

Procurement Specialist

Baker Hughes
06.2019 - 12.2020

OEM Account Specialist

Baker Hughes, a GE company
09.2015 - 06.2019

Store Manager

SF2
07.2012 - 10.2015

Cashier

H.E.B
09.2009 - 07.2012

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Alyssa Hinojosa