Alyssa Hoglund
Mesa,AZ
Summary
Hello, my name is Alyssa Hoglund. I graduated highschool with a 3.9 GPA while also participating in sports. I participated in highschool swim and golf. My academics gave me the opportunity to receive a Lumberjack scholarship to Northern Arizona University. I am currently a junior pursuing a criminal justice major. I am on track to graduate in December of 2025. I have also worked at Augusta Ranch Golf Club and Gold Canyon Golf Resort & Spa for 3 years, where I learned the importance of customer service and a great work ethic. I have also participated in the ASPIRE Academy as well as the police academy through the city of Mesa. Through my participation of these academies I learned the importance of teamwork and the values of the city of Mesa. I have also participated in various volunteer work such as food banks, helping those in need receive food for their homes, and sporting activities.
Overview
4
4
years of professional experience
Work History
Outside Service /Beverage Cart Server
Augusta Ranch Golf Club
08.2021 - Current
- Enhanced customer satisfaction by providing timely and efficient beverage service to golf course patrons.
- Streamlined outside service operations for increased efficiency and improved guest experience.
- Collaborated with team members to maintain a clean, organized, and welcoming golf course environment.
- Trained new staff on best practices for customer service, resulting in improved team performance.
- Supported pro shop operations by assisting customers with merchandise inquiries and purchases.
- Conducted routine maintenance of golf carts, contributing to a reliable fleet for guest use.
- Managed the driving range area, maintaining cleanliness and an adequate supply of practice balls for guests.
- Facilitated smooth transitions between tee times by efficiently staging and preparing carts for each group of golfers.
- Maintained open communication with pro shop staff to address any concerns or special requests from guests promptly.
- Provided exceptional customer service through friendly interactions and active listening to address guest needs effectively.
- Resolved conflicts on the course professionally by establishing open lines of communication between different parties involved.
- Adapted to fluctuating demands throughout the day, remaining flexible in order to provide exceptional service during peak times.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Ensured inventory accuracy through diligent tracking of beverage cart stock levels and restocking as needed.
- Maintained a clean and organized beverage cart, demonstrating professionalism and attention to detail.
- Streamlined the ordering process by effectively communicating with customers about available beverages and promotions.
Food Runner
Gold Canyon Golf Resort & Spa
08.2020 - 10.2021
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Ensured timely refilling of beverages and removal of used dishes, enhancing the overall dining experience for guests.
- Greeted customers and provided menus upon arrival to dining room.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Arranged tables and chairs for special occasions and events.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Improved customer satisfaction by promptly delivering food to rooms in the resort
Education
High School Diploma -
Northern Arizona University
Flagstaff, AZ12.2025
Skills
- Excellent customer service
- Patience and Tolerance
- Problem-solving abilities
- Excellent Communication
- Team building
- Multitasking
- Organizational Skills
- Attention to Detail
- Decision-Making
- Active Listening
- Time Management
- Reliability
- Adaptability and Flexibility
Timeline
Outside Service /Beverage Cart Server
Augusta Ranch Golf Club
08.2021 - Current
Food Runner
Gold Canyon Golf Resort & Spa
08.2020 - 10.2021
High School Diploma -
Northern Arizona University
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