Alyssa Holtslcaw
Garland,TX
Summary
Supportive leader with expertise in customer service and team development. Experienced in training and HR support, fostering growth and confidence in others. Skilled in creating positive team environments, delivering engaging training sessions, and providing empathetic support to employees and customers. Committed to driving team success and cultivating a collaborative workplace culture.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Resources Expert
Target
Wylie, Texas
08.2025 - Current
- Coordinated recruitment processes and scheduled interviews, enhancing candidate experience.
- Facilitated onboarding for new employees and developed training resources to support their integration.
- Implemented employee engagement initiatives to improve workplace culture.
- Administered HR databases and ensured accuracy in employee records management, supporting compliance.
Director of Hospitality and Training
Chick-fil-A
Wylie, TX
10.2021 - 08.2025
- Developed strategies that enhanced team productivity and elevated customer service levels.
- Conducted one-on-one coaching sessions with staff to foster personal development and growth.
- Assigned tasks based on individual team member strengths to optimize performance.
- Identified process improvement opportunities and implemented changes to enhance operational efficiency.
Server
Bold BBQ Pit
Wylie, Texas
05.2021 - 11.2021
- Recorded orders on cash register and point-of-sale system to ensure accuracy and efficiency.
- Monitored dining room for cleanliness and proper set-up, enhancing guest experience.
- Adhered to health safety guidelines in food preparation and service, maintaining compliance and customer safety.
Education
High School Diploma -
Wylie East High School
Collin County Community College
Skills
- Employee training
- Customer service
- Team building
- Employee evaluation
- Coaching and mentoring
- Hospitality and accommodation
- Effective communication
Certification
- ServSafe: Food Protection Manager Certification - completed 10/ 14/ 24
Timeline
Human Resources Expert
Target
08.2025 - Current
Director of Hospitality and Training
Chick-fil-A
10.2021 - 08.2025
Server
Bold BBQ Pit
05.2021 - 11.2021
High School Diploma -
Wylie East High School
Collin County Community College