Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alyssa Hooper

Alyssa Hooper

Warren,MI

Summary

Dependable and effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.

Overview

12
12
years of professional experience

Work History

SACC after school child care

Pinewood Elementary
09.2023 - 01.2024
  • Take care of up to 50 kids with other leaders
  • Count of 18 kids at one time
  • After School care- snacks, coloring, fun activities
  • Release each child to parent or guardian per paperwork.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.

call operator

Binsons medical supplies
10.2020 - 01.2023
  • Answered calls and directed them to the correct department
  • Resolved problems patients had in a timely manner
  • Troubleshoot skills per issue
  • Scheduled patients for correct locations
  • Used communication skills that were needed to handle patients accounts
  • Logged calls regarding situation per account.

Waitress

Dans Diner
04.2012 - 07.2020
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Excellent communication with customers
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Trained incoming staff on the restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

Veterinary Technician Assistant

Harper Woods Animal Hospital
02.2012 - 08.2015
  • Answered inquiries and resolved or escalated issues to management personnel
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Improved patient care by assisting veterinarians in administering treatments and medications.
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • helped with blood work and with x-rays on animals.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.

Education

Lakeview High School
Saint Clair Shores, MI
01.2014

Skills

  • Quick learner
  • Computer proficient
  • Good listening skills
  • Creative problem solving
  • Documentation and reporting
  • Staff education and training
  • Punctual
  • Multi-line phone talent
  • Customer/Client relations
  • Professional demeanor
  • Memorization and Recall
  • Decision-Making Abilities
  • Time management
  • Organization skills
  • Scheduling
  • Filing
  • Appointment Setting
  • Office Supply Ordering
  • Sorting and labeling
  • Wound Management
  • Medical record-keeping
  • Specimen Collection
  • Emergency Care
  • Patient restraint
  • Animal behavior observation

Timeline

SACC after school child care

Pinewood Elementary
09.2023 - 01.2024

call operator

Binsons medical supplies
10.2020 - 01.2023

Waitress

Dans Diner
04.2012 - 07.2020

Veterinary Technician Assistant

Harper Woods Animal Hospital
02.2012 - 08.2015

Lakeview High School

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Alyssa Hooper