BETTINA ARELLANO
Worland,Wyoming
Overview
11
11
years of professional experience
Work History
Child Care Provider
Little Warriors Child Care
Worland, Wyoming
10.2015 - 04.2020
- Responsibilities:
- Maintained a clean and safe environment for children.
- Feeding children healthy well balanced meals.
- Assisted with diaper changes and facilitated toilet training.
- Designed engaging activities to support children's growth.
- Recorded daily check-ins and check-outs for children.
- Implemented diverse monthly meal plans.
- Ensured adherence to state requirements at all times.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Patient Access Representative
Hot Springs Health
Worland, WY
07.2022 - 04.2025
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
Shift Supervisor
Subway Elite Assets
Worland, Wyoming
11.2013 - 10.2015
- Responsibilities:
- Delegated responsibilities among team members.
- Ensured adherence to food safety standards through regular temperature checks.
- Customer Satisfaction
- Oversaw daily register operations.
- Balancing the register and safe
- Performed end-of-day reconciliation of cash register balances.
- Implemented end-of-day lock-up procedures.
- Ensured cleanliness in the workplace at all times.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Oversaw loading and unloading of packages in warehouse.
- Coordinated project workflows for departments
- Monitored inventory updates for discrepancies.
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Direct Care Professional
Big Horn Enterprises
Worland, Wy
02.2020 - 07.2022
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
- Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.
- Fostered strong relationships with clients, families, and team members to create a supportive network for each individual.
- Managed emergencies effectively while remaining calm under pressure, ensuring prompt medical attention if needed.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Increased client participation in community activities through careful planning and coordination with local organizations.
- Improved client independence through the implementation of tailored activities and skill-building exercises.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Transported clients to medical and dental appointments to provide support.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
Diploma - undefined
Worland High School
Worland, Wyoming01.2015
Skills
- Time Management
- Organization
- Communication
- Dependability
- Ability to multitask
- Leadership
- Teamwork
- Ability to prioritize
- Basic Computer Knowledge
- Quick Learner
- Patience and empathy
- CPR training
- Hygiene and cleanliness
- Early childhood education
- Creative thinking
- Coordination and teamwork
- Punctual and reliable
- Multitasking
- Conflict resolution
- Observing and monitoring behavior
- Microsoft office
- Observation and assessment
- Keyboard skills
- Quick learner
- Competent
Accomplishments
Timeline
Patient Access Representative
Hot Springs Health
07.2022 - 04.2025
Direct Care Professional
Big Horn Enterprises
02.2020 - 07.2022
Child Care Provider
Little Warriors Child Care
10.2015 - 04.2020
Shift Supervisor
Subway Elite Assets
11.2013 - 10.2015
Diploma - undefined
Worland High School