Alyssa Hudson
Oklahoma City,Ok
Summary
Knowledgeable Call Center Representative with experience assisting sales customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.
Overview
3
3
years of professional experience
Work History
Call Center Agent
OU Health
04.2022 - 10.2022
- Investigated and resolved over 85% of hospital shipment issues and handled customer concerns with professionalism and timeliness
- Assisted over 30+ hospital personnel with finding inventory alternatives within established guidelines to meet customer and patient needs everyday
- Provided exceptional customer service to over 450 clients by proactively communicating with hospitals and promoting teamwork
- Processed and fulfilled routine orders for a range of blood, pharmaceutical products, and transfusion-related supplies with a focus on accuracy and efficiency
- Utilized data and computer programs to manage and monitor product and service information, as well as rotate inventory to ensure adequate supplies for customers
- Resolved customer service inquiries and issues on the first call, identifying the topic and type of assistance needed (e.g
- Benefits, eligibility and claims, financial spending accounts, correspondence)
- Assisted over 42% of customers in selecting the best benefit plan options and maximizing the value of their health plan benefits by educating them on consumer-driven health care topics and helping them choose quality care providers
- Scheduled appointments and connected customers with internal specialists for assistance by contacting care providers on their behalf
- Daily research and resolve customer complaints/ issues assigned through Salesforce database, phone, email & web with minimal supervision
- Answered all customer sales and campaign-related inquiries, including customer problems and complaints requiring interpretation, investigation, and follow-up
Customer Service Representative
Costco
11.2020 - 04.2022
- Completed over 55+ incoming calls a day with empathy and problem solving skills increasing 65% in satisfied customers returning
- Processed credit card payments for our customers within a timely and convenient manner
- Field and re-direct incoming calls to the appropriate destination
- Reviewed and responded customers inquiries and requests via case management, phone, email, web & fax within department service levels
- Provided specialized knowledge and services to our customers with; return authorizations, order traces, complaint resolution, EDI customer setup/ maintenance, company website assistance, and credit card inquiries and payments
- Tracked and Traced customer orders to ensure delivery of products
- Ensured early intervention and resolution where possible to dealers, field, and consumers
- Cultivated and maintained ongoing customer and client relationships
- Determined when cases needed to be forwarded/escalated for hand
Sales Executive
TJX
11.2019 - 11.2020
- Managed relationship with over 300 accounts to drive sales growth in alignment with strategic plan
- Maintained, updated and visited top 40 accounts to strengthen customer loyalty and drive cross-selling opportunities
- Executed complex strategic contractual negotiations at a senior level with existing accounts
- Exceeded monthly sales quota by an average of 298%, and consistently ranked as top performer
- Maintained and built CRM records, reports, and opportunities to increase sales optimization and performance within my team
- Initiated new business opportunities by working with other start-ups to drive customer acquisition through marketing initiative
Education
HS Diploma - undefined
Western Heights
Skills
Conflict resolution skills
Call center operations
Documentation and reporting
Verbal and written communication
Inbound phone calls
Technical Support
55 WPM
Timeline
Call Center Agent
OU Health
04.2022 - 10.2022
Customer Service Representative
Costco
11.2020 - 04.2022
Sales Executive
TJX
11.2019 - 11.2020
HS Diploma - undefined
Western Heights