Alyssa Jackson

• Answered inbound calls from customers and providers to provide assistance with questions or issues regarding insurance benefits, eligibility, claims, prior authorization requests and provider contracts.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Verified insurance eligibility and coverage for patients.
• Assisted customers with completing insurance documents to avoid missed information.
• Documented customer interactions and transactions for accurate, up-to-date records.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Performed various clerical duties by filing and faxing documents and creating customer databases.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Processed incoming titles for insurance vehicles consigned to the Nashville branch of IAA, from a variety of insurance providers.
• Processed approximately 75 -110 incoming titles per day.
• Processed Lien Releases and Power of Attorney documents for their associated titles prior to application submission to DMV.
• Proficient at determining vehicle damage percentage in order to apply for either clean or salvage titles.
• Answered calls from customers with inquiries or issues concerning purchased vehicles and titles.
• Answered calls from Insurance Providers to assist with creating assignments, existing title problems and questions regarding title documents required for processing.
• Adhered to contract guidelines to ensure titles were processed timely.
• Entered title and vehicle information into database.
• Maintained database of titles and accompanying documents received and their corresponding vehicles.
• Performed data entry and other administrative tasks to keep records and files organized and accurate.
• Conducted comprehensive title searches to maintain accuracy and compliance of State DMV policies.
• Analyzed title documents to identify potential issues and resolve any discrepancies.

• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Interviewed applicants for determination of case approval or denial and explained scope of different available benefits.
• Communicated with people from various cultures and backgrounds on application process.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Assisted clients with accurate eligibility form, application and document completion.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Coordinated both Voluntary and Involuntary vehicle repossessions within a nationwide network, acting as the liaison between the finance company and the repossession agents.

Responsible for entering in new repossession assignments and assigning the agent to pursue the repossession.

Relayed debtor information and new requests from the finance company to the agent, and provided updates on repossession back to lender.

Responsible for billing Lender for services provided by the Agent on each account .

Handled incoming calls from various lenders, repossession agents, and debtors to assist with any questions or concerns regarding current or completed repossession orders.