Alyssa James
Largo,FL
Summary
I am looking for a customer service position in a company where I can develop my strengths. I am passionate about creating strong client relationships and utilizing my strong problem-solving skills. I am interested in a position at Bank of America because I would like to expand my knowledge and grow as a professional. As a dependable individual equipped for fast-paced work, I'm always seeking opportunities to go beyond basics and deliver the best possible service.
Overview
5
5
years of professional experience
Work History
Spa receptionist
03.2023 - Current
- Responsibilities: Greeting clients, Scheduling appointments, Answering phones, Checking clients in/out, Managing payments, Maintaining records (appointments, client information charts), Strong organization skills, Maintaining spa cleanliness
Pasadena Yacht & Country Club
06.2021 - 03.2023
- Responsibilities: Operating POS system for drink orders and payments, Managing the payments of golf course purchases, Managing the booking of all dining and event reservations, Displaying decorations and place cards for club events, Designing and printing promotional flyers, Promoting and running club facebook page, Creating relationships and rapport with loyal members, Product inventory, Organizing promotional products, Time management
Reece Window & Door
01.2021 - 05.2021
- Responsibilities: Creating a well worded pitch, Inputting home owner/home information by phone call with a representative, Using conversation skills to capture possible clients, Planning a door-to-door route, Organizing and keeping track of information obtained each day, Displaying time management skills (very important for this job)
Hampton Inn& Suites
09.2019 - 12.2020
- Responsibilities: Greeting guests, Obtaining guest information & assigning rooms, Answer the phone to make & confirm reservations, Collecting payments, Problem solving involving guest complaints, Following sanitary guidelines, Answering telephones, Other tasks during slow times (laundry folding, stocking products, labeling products, decorating for holidays)
Education
American Institute of Beauty
07.2024
graduated -
Largo High school
01.2021
Skills
- Excellent customer service
- Strong organization skills
- Computer skills (experience with excel, appointment organization)
- Experience with customer service in all previous employment
- Strong communication skills
- Time management skills
- Excellent teamwork
- Professional and helpful
- Engagement strategies
- Document Management
- Records Management
References
- Hayley Cardoza, (813)-952-0311, Bank of America employee
- Nazhel Harrison, (803)-293-6662, Shift lead
- Sean Sturgeon, (727)-224-2457, Management of Pasadena Yacht & Country Club
Timeline
Spa receptionist
03.2023 - Current
Pasadena Yacht & Country Club
06.2021 - 03.2023
Reece Window & Door
01.2021 - 05.2021
Hampton Inn& Suites
09.2019 - 12.2020
American Institute of Beauty
graduated -
Largo High school