Alyssa Johnson
Fort Worth,US
Summary
Customer service professional with over 7 years of experience, excelling in resolving customer queries and enhancing satisfaction across diverse industries. Proficient in HIPAA compliance, data entry, and call management, with a strong track record in optimizing processes and driving business success. Committed to leveraging analytical skills and innovative strategies to foster client relationships and ensure seamless service delivery.
Overview
7
7
years of professional experience
Work History
RECEPTIONIST
Millwood Hospital
02.2024 - Current
- Provided exceptional customer service at the front desk, fostering a welcoming atmosphere and enhancing patient satisfaction.
- Streamlined patient intake processes, reducing wait times and improving overall efficiency in daily operations.
- Coordinated with medical staff to schedule appointments, ensuring optimal resource allocation and timely patient care.
- Maintained accurate patient records and managed data entry, contributing to improved data integrity and reporting capabilities.
- Cultivated a positive front desk environment, enhancing patient interactions and promoting a sense of community within the hospital.
ENROLLMENT SPECIALIST
HEALTH PLAN ONE
09.2018 - 02.2024
- Conduct needs analysis to recommend suitable health insurance products, enhancing client satisfaction.
- Address inquiries and discuss options with policyholders, improving customer understanding.
- Ensure compliance with insurance systems, maintaining high standards of service delivery.
- Verify coverage to secure accurate reimbursements, reducing financial discrepancies.
- Utilize analytical skills to streamline insurance processes, achieving operational efficiency.
Education
High School Diploma -
High School Diploma
Fort Worth, TXSkills
- Objection Handling (Expert)
- Enrollment Processing (Expert)
- HIPAA Knowledge (Expert)
- Data Entry Proficiency
- Debt Recovery (Expert)
- Legal Compliance (Expert)
- Call Management (Expert)
Timeline
RECEPTIONIST
Millwood Hospital
02.2024 - Current
ENROLLMENT SPECIALIST
HEALTH PLAN ONE
09.2018 - 02.2024
High School Diploma -
High School Diploma