Ansie Strydom
Fort Worth,TX
Summary
Dedicated professional with strong customer inquiry resolution skills. Experienced in phone management and appointment scheduling, ensuring efficient operations and exceptional service delivery.
Overview
13
13
years of professional experience
Work History
Receptionist
VGK
Cape Town, South Africa
08.1991 - 10.1997
- Greeted visitors and directed them to appropriate departments.
- Managed multi-line phone system and handled incoming calls efficiently.
- Scheduled appointments and coordinated meeting rooms for staff and clients.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Greeted customers, answered general questions and directed to appropriate locations.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Coordinated company events with venues and advised staff of pertinent details.
Credit & Debit clerk
VGK
Cape Town, South Africa
08.1991 - 10.1997
- Managed filing systems to ensure easy access to documents and records.
- Communicated effectively with clients to address inquiries and provide information.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Answered customer inquiries via phone and email.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Banking Customer Service Representative
Saambou Nat Bank
Cape Town, South Africa
06.1988 - 05.1991
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints efficiently and professionally.
- Educated clients on banking products and services available.
- Processed loan applications and verified necessary documentation.
- Maintained accurate records of customer interactions and transactions.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Informed customers about new products or services available through the bank.
- Provided account information and answered customer inquiries in a timely manner.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Explained banking procedures and regulations to customers accurately.
- Performed general clerical duties such as filing documents related to customer accounts.
- Updated databases with new and modified customer data.
Stock Controller
Stewards & Lloyds
Upington, South Africa
04.1985 - 06.1988
- Managed stock levels to ensure accurate inventory records.
- Collaborated with sales teams to forecast demand and adjust stock accordingly.
- Monitored stock levels to ensure adequate supply for production needs.
- Managed the accurate ordering, receiving and issuing of stock items.
- Maintained inventory records and updated them regularly in the company's database.
- Worked closely with sales team to provide information regarding product availability.
- Completed regular checks on stock levels and compared against forecasted demand.
- Kept detailed records of previous purchases and standard prices for items.
- Filled out paperwork and filed documents for new stock orders and damage claims.
- Replenished items to maintain stock availability.
Education
Some College (No Degree) - Microsoft Office Excell 2019
Udemy
01-2025
High School Diploma -
Duineveld
Upington South Africa12-1984
Skills
- Phone management and appointment scheduling
- Customer inquiry resolution
- Data entry and accuracy
- Inventory and document management
- Customer relationship management
- Transaction processing and record keeping
- Communication skills and problem solving
- Time management and attention to detail
- Calendar management and filing systems
- Customer education and inquiry handling
- Teamwork and stock ordering
Affiliations
Oversee High School final exam (2009 - 2011)
Timeline
Receptionist
VGK
08.1991 - 10.1997
Credit & Debit clerk
VGK
08.1991 - 10.1997
Banking Customer Service Representative
Saambou Nat Bank
06.1988 - 05.1991
Stock Controller
Stewards & Lloyds
04.1985 - 06.1988
Some College (No Degree) - Microsoft Office Excell 2019
Udemy
High School Diploma -
Duineveld