Aaliyah Lattieri

Imler,PA

Summary

Driven and accomplished professional with extensive experience as a Dental Assistant at K&C Dentures and Receptionist at Altoona Ophthalmology Associates. Excelled in patient care coordination, significantly improving patient satisfaction, and demonstrated expertise in dental radiography and HIPAA compliance. Renowned for exceptional organizational skills and a proactive approach to problem-solving, ensuring efficient office operations and high-quality patient service. I'm also very professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

years of professional experience

Work History

Receptionist

Altoona Ophthalmology Associates

02.2023 - Current

Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct departments.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Scheduled patients next appointments
Got in touch with patients insurance company's to get authorizations.
Scheduled MRI'S and CT scans
Sent in medication prescriptions per the doctors request

Dental Assistant

K&C Dentures

05.2020 - 02.2023

Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Sterilized rooms and prepped equipment and instruments for mulitple procedures daily.
Prepared and arranged instruments, medications, and required materials for dental procedures.

Education

Claysburg-Kimmel High School

05.2020

Skills

Organization skills
Time Management
Telephone skills
Data Entry
Scheduling
Scheduling appointments
Verbal and written communication
Customer Service
Listening Skills
Cash Handling
Telephone Etiquette
Patient Scheduling
Appointment management
Insurance Verification
Patient Registration
HIPAA Compliance
Information documentation
Active Listening
Problem-solving abilities
Appointment Scheduling
Multitasking and Organization
EMR
Problem-Solving
Referral Coordination
Eligibility Determination
Information Collection
Post-Discharge Care Coordination
Relationship Building
Training Coordination
Work Prioritization
Understanding Customer Needs
Multi-Line Phone Systems
Multi-line phone talent
Dental impressions
Dental Radiography
Treatment room setup
Sterilization techniques
Digital X-Ray Proficiency

X-Ray Processing
Dental terminology knowledge
HIPAA Compliance Understanding
Team Collaboration
Cross-Training Capabilities
Infection control proficiency
OSHA Regulations Knowledge
Treatment Room Breakdown
Impression Taking Skills
Patient Education
Dental Material Handling
Sanitation protocols
Oral hygiene education
Electronic Charting
Patient Services
Teeth Cleaning Assistance
Office Administration Duties
Patient Care Coordination
Restorative Dentistry Support
Clinical Support
Oral Surgery
Dental records
Pediatric dental care
Medical Records Management
Data confidentiality measures
Certified in CPR/AED
Full Mouth Radiographs
Instrument Tray Preparation
Treatment Room Preparation
Disinfection and Sterilization
Treatment Planning
Autoclave Operation
Dental Assistant
Supply Ordering
Patient Recordkeeping
Advising and Educating Patients
Teeth Cleaning
Postoperative Care Instructions

Timeline