Michela Anderson
Tulsa,OK
Summary
Experienced Receptionist dedicated to fostering a warm, compassionate, and welcoming environment for veterinary clients and their pets. Utilizes strong communication skills with a love for animals to streamline clinic operations and provide exceptional support to both clients and veterinary staff.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Receptionist
Dogville Daycare & Boarding
Tulsa, OK
07.2025 - 06.2026
- Managed daily schedules, retrieved updated veterinary records, and maintained accurate client databases.
- Streamlined check-in and check-out procedures for boarding and daycare guests to ensure a seamless client experience.
- Maintained an orderly, welcoming front desk and lobby environment through regular organization and upkeep.
- Executed daily opening and closing procedures to guarantee smooth, efficient facility operations for staff and clients.
- Collaborated with Pet Care Specialists to assist with canine handling, nail trims, and anxiety management during thunderstorms.
Veterinary Receptionist
South County Animal Clinic
Glenpool, OK
01.2023 - 11.2024
- Greeted and checked in clients, fostering a warm, welcoming, and compassionate atmosphere.
- Streamlined administrative operations by organizing patient files and managing office supply inventory, supporting veterinary staff efficiency.
- Streamlined administrative operations by organizing patient files and managing office supply inventory for veterinary staff.
- Maintained data integrity by accurately updating and managing confidential client and patient records, ensuring compliance with privacy standards.
- Processed point-of-sale transactions, securely handling cash, credit cards, and insurance claims, contributing to financial accuracy.
- Diffused high-stress situations with professionalism and empathy when supporting upset or emotional clients.
Photographer/Sales Associate
OKLAHOMA AQUARIUM
Tulsa, OK
09.2019 - 11.2019
- Delivered customer service by resolving product inquiries and efficiently processing transactions, enhancing customer satisfaction.
- Optimized sales floor presentation by maintaining cleanliness and stocking shelves, ensuring visually appealing product displays.
- Managed cash register operations with accuracy, securely handling cash transactions and balancing the till to maintain financial integrity.
Nanny/Babysitter
E-Nanny
Tulsa, OK
10.2015 - 03.2016
- Delivered attentive and nurturing care for children from infants to pre-teens, fostering a safe and supportive environment
- Facilitated open communication with parents through regular updates on children's well-being and daily activities, ensuring alignment and trust
- Assisted with homework assignments, offering guidance and support.
Education
High School Diploma -
Thomas Edison Preparatory High School
Tulsa, OK05-2015
Skills
- Patient Record Management/ Data Entry
- Client Check-In & Discharge
- Verbal & Written communication
- Customer/Client Relations
- Appointment scheduling/POS Retail
- Administrative Support/Reception Area Management
- Positive, Professional, Quick learner
- Microsoft Office & Google Suite
- Compassionate Animal Care & Positive Communication
- Effective Multitasking & Front Desk Operations
- Telephone skills and etiquette
- Teamwork & Collaboration
Office experience
POS Point of Sale
Computer operation
Phone communication
Relationship building
Basic math
Client follow-up
Calendar management
Handling customer inquiries
Approachable
Quick learner
Data management
Communication skills
Retail sales
Editing
Customer support
English
Organizational skills
Appointment scheduling
Customer service
Clean workspace maintenance
Microsoft Publisher
Microsoft Outlook Calendar
Windows
Phone triage
Patient service
Maintaining an organized workspace
Clerical experience
Computer skills
Multitasking
Clean driving record
Front desk
Grammar Experience
Web design
Adaptability
Word processing
Intake
Typing
Patient interaction
Animal welfare
Office management
Empathy
Filing
Interpersonal skills
Clinic experience
Managing patient records
Google Workspace
Animal hospital experience
Time management
Medical records
Client interaction via phone calls
Google Docs
Phone etiquette
Data entry
Multi-line phone systems
Greeting customers
Computer literacy
Task prioritization
Positive and friendly
Attention to detail
Reliable transportation
Teamwork
Guest relations
Microsoft Office
Administrative experience
Office supply management
Meeting scheduling
Microsoft Word
Creativity
Microsoft Excel
Customer relationship management
Veterinary clinic
Certification
CPR Certification - Adults & Children || APR 2025 to APR 2028
Red Cross First Aid Certification || Adults & Children APR 2025 to APR 2027
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Receptionist
Dogville Daycare & Boarding
07.2025 - 06.2026
Veterinary Receptionist
South County Animal Clinic
01.2023 - 11.2024
Photographer/Sales Associate
OKLAHOMA AQUARIUM
09.2019 - 11.2019
Nanny/Babysitter
E-Nanny
10.2015 - 03.2016
High School Diploma -
Thomas Edison Preparatory High School