Taylor Pedersen
Rockport
Summary
Versatile healthcare professional with expertise in patient care, administrative support, and operational efficiency. Proficient in coordinating patient scheduling, managing electronic health records, and delivering compassionate service that enhances patient and family engagement. Specializing in patient relations and office administration. Enhanced patient satisfaction through efficient scheduling and meticulous record management, while providing compassionate care and fostering a welcoming environment for patients and their families. Strong focus on optimizing clinic flow and enhancing patient experiences. Proven track record in managing appointment scheduling and supporting clinical teams, resulting in improved operational efficiency and higher patient satisfaction.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist
Neurosurgical Consultants
Owensboro
07.2025 - Current
- Greeted patients and visitors with professionalism and warmth.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed phone lines, facilitating efficient communication by directing calls to appropriate staff members.
- Addressed patient inquiries, providing accurate information and support.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained cleanliness and organization of the reception area to maintain a professional atmosphere.
- Ensured waiting area remained clean and welcoming for patients and families.
- Scheduled appointments using electronic health record systems efficiently.
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Maintained daily calendars, scheduling appointments and organizing office events to ensure smooth operations.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted staff members with administrative tasks such as typing letters, filing documents, and scanning and copying.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Sorted incoming mail and directed to correct personnel each day.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Coordinated travel arrangements and accommodations for staff and guests, ensuring timely and effective logistics.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Greeted customers, answered general questions and directed to appropriate locations.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Medical Assistant
Perry county memorial hospital
Rockport
11.2024 - 06.2025
- Assisted physicians with patient examinations and procedures.
- Coordinated patient scheduling and maintained accurate appointment records to optimize clinic flow.
- Prepared and administered medications according to healthcare providers' instructions.
- Conducted routine lab tests and processed samples efficiently.
- Instructed patients on treatment plans and medication usage to enhance understanding and compliance.
- Maintained cleanliness and organization of medical equipment and supplies.
- Collaborated with healthcare team to ensure quality patient care.
- Documented patient information accurately in electronic health records system.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Contributed to team meetings focused on workflow improvements to support better patient outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Supported administrative staff by processing payments.
OCCUPATIONAL HEALTH SPECIALIST
Deaconess Health System
Newburgh
11.2023 - 07.2024
- Conducted workplace assessments to identify health hazards and promote safety.
- Conducted workplace assessments to identify health hazards and risks.
- Developed and implemented health programs for employee wellness and prevention.
- Collaborated with management to ensure compliance with health regulations.
- Conducted drug screening tests using urine, hair, and breath samples according to established protocols.
- Performed routine screenings such as hearing tests, vision tests, and developmental assessments.
- Performed hearing tests and assessed results to diagnose hearing loss, tinnitus, and other auditory conditions.
- Conducted physical assessments such as vision screenings, hearing tests, lung function tests.
- Managed patient scheduling, performed blood draws, and handled diverse visit types to ensure efficient workflow and quality care.
- Streamlined check-in processes and payment collection to enhance operational efficiency and improve patient experience.
- Facilitated onboarding activities by conducting new hire orientation sessions and background checks.
- Coordinated onboarding activities including background checks and drug screening tests for new hires.
- Engaged with various departments to align on shared objectives.
- Performed phlebotomy procedures on patients for laboratory testing.
CERTIFIED NURSING ASSISTANT
Cypress Grove Rehabilitation
Newburgh
01.2022 - 09.2023
- Monitored vital signs to facilitate timely interventions, enhancing patient safety.
- Delivered compassionate care, significantly improving patient comfort and overall well-being.
- Assisted in daily living activities, promoting independence and dignity.
- Collaborated with healthcare teams to optimize patient care plans.
- Documented patient progress to inform care strategies and support effective treatment plans.
- Trained in infection control, maintaining a safe environment for all.
- Participated in patient education, empowering informed health choices.
- Built strong relationships with patients, fostering trust and support.
- Achieved high patient satisfaction scores through dedicated service.
- Assisted patients with daily living activities and personal hygiene needs.
- Provided emotional support to patients and communicated effectively with families.
- Maintained a clean and safe environment for residents at Cypress Grove Rehabilitation.
- Documented patient care activities accurately in electronic health records system.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Changed linens and cleaned bathrooms to maintain a hygienic environment.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Cleaned and sanitized patient rooms according to established protocols.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected and disposed of patient bedpans to maintain cleanliness.
SPECIAL EDUCATION (TEACHING ASSISTANT)
Chrisney Elementary
Chrisney
07.2021 - 04.2023
- Developed innovative lesson plans that increased classroom participation.
- Enhanced student understanding through tailored instructional support.
- Facilitated engaging learning experiences, promoting inclusivity among diverse student groups.
- Monitored student progress and adapted strategies for success.
- Collaborated with educators to create a positive learning environment.
- Provided constructive feedback to help students achieve their goals.
- Organized study groups, enhancing peer collaboration and boosting overall learning outcomes.
- Utilized technology to enhance teaching methods and student engagement.
- Cultivated strong relationships with students, creating a supportive atmosphere that encouraged personal growth.
- Supported classroom management by monitoring student behavior and engagement.
- Collaborated with staff to develop instructional materials and resources.
- Facilitated communication between students, parents, and educators regarding progress.
- Provided one-on-one support to students during lessons and activities.
- Helped maintain a safe and inclusive classroom environment for all learners.
- Provided special attention to individuals needing extra academic or behavioral guidance during classes.
- Assisted teachers in developing Individual Education Plans for students with disabilities.
- Assisted in providing individual and small group instruction to students with special needs.
- Acted as an advocate for parents who were seeking resources or services for their children's special education needs.
COURSE WORKER
Chrisney Golf Course
Chrisney
12.2014 - 07.2020
- Implemented efficient processes to reduce wait times and streamline course operations.
- Implemented safety protocols, reducing workplace injuries by 30%.
- Developed training sessions to enhance safety compliance among staff.
- Analyzed health data, identifying trends to optimize workplace safety.
- Conducted health assessments to improve employee productivity.
- Delivered exceptional customer service, enhancing guest satisfaction and driving repeat business.
- Provided excellent customer service by greeting players and addressing inquiries.
- Organized work area at end of shift to ensure it is ready for next day's production run.
Education
Licensed Nail Tech - Nail Anatomy
The Salon Professional Academy-Evansville
Evansville, IN01-2022
GED -
VUJC
Jasper, IN01-2018
High School Diploma -
Heritage Hills High School
Santa Claus, IN01-2018
Skills
- Patient intake
- Appointment scheduling
- Patient check-in processes
- Reception desk management
- Client assistance
- Clerical support
- Data entry
- Electronic health records
- Medical Records
- Insurance Verification
- Team collaboration
- Office procedures
- Multi-line phone operation
- Telephone skills
- Typing speed
- Appointment management
- Document control
- Spreadsheet tracking
- Data accuracy
- Polished presentation
- Effective communication
- Attention to detail
- Problem solving
- Conflict resolution
- Scheduling
- Administrative support
- Meeting coordination
- Multitasking and prioritization
- Hospital Experience
- Patient coordination
- Vital Signs
- Patient Care
- Medical Terminology
- Anatomy Knowledge
- Telephone etiquette
- Clerical Experience
- Supply organization
- Client management
- Reception duties
- File management
- Information protection
- Tech-Savvy
- PC proficient
- Typing speed
- Organization skills
- Calendar management
- Multi-line telephone systems
- Telephone etiquette
- Reporting documentation
- Client relations
- Office administration
- PC proficient
- Telephone etiquette
- Tech-Savvy
- Organization skills
- Calendar management
- Customer service
- Patient communication
- Time management
- Electronic health record management
- Health safety compliance
Certification
- CNA
- CPR
Languages
English
Professional
Timeline
Receptionist
Neurosurgical Consultants
07.2025 - Current
Medical Assistant
Perry county memorial hospital
11.2024 - 06.2025
OCCUPATIONAL HEALTH SPECIALIST
Deaconess Health System
11.2023 - 07.2024
CERTIFIED NURSING ASSISTANT
Cypress Grove Rehabilitation
01.2022 - 09.2023
SPECIAL EDUCATION (TEACHING ASSISTANT)
Chrisney Elementary
07.2021 - 04.2023
COURSE WORKER
Chrisney Golf Course
12.2014 - 07.2020
Licensed Nail Tech - Nail Anatomy
The Salon Professional Academy-Evansville
GED -
VUJC
High School Diploma -
Heritage Hills High School