Rebecca Diaz
Roxbury,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Receptionist
AFC Urgent Care
North Andover, MA
04.2024 - 08.2025
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Verified visitors' identification cards before allowing access to the building.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Answered and directed incoming calls using multi-line telephone system.
Patient Services Coordinator
Lawrence General Hospital
Lawrence, MA
08.2023 - 10.2024
- Resolved customer service issues in a timely manner according to established policies.
- Answered over several telephone calls per day to schedule appointments and answer patient questions.
- Pulled patient charts for upcoming appointments.
- Completed registrations for laboratory work, surgical procedures and radiology.
- Engaged actively in team meetings and provided suggestions for improving operational efficiency within the department.
- Performed administrative tasks such as filing paperwork, preparing documents for meetings.
- Communicated regularly with patients via phone, email, or text message regarding upcoming appointments or changes to existing ones.
- Coordinated with other departments within the organization to facilitate smooth workflow between departments during peak hours of operation.
- Resolved any scheduling conflicts or issues in an efficient manner.
- Maintained a thorough understanding of medical terminology, as well as coding and billing requirements for various types of insurance plans.
- Assisted in maintaining practice policies related to patient scheduling processes and procedures.
Warehouse Worker
Amazon
Wilmington, MA
11.2023 - 01.2024
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Airport Customer Service Agent
Airport Terminal Services Inc
Boston, MA
02.2022 - 02.2023
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Verified identification documents such as passports or driver's licenses.
- Assisted disabled passengers with special needs throughout their travels.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Responded quickly to emergency situations by following appropriate protocols.
- Resolved conflicts between passengers using effective interpersonal skills.
- Monitored airport security checkpoints to ensure compliance with safety regulations.
- Managed communication between airline personnel and customers in a professional manner.
- Performed daily opening and closing procedures in accordance with company standards.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Trained new staff members on proper customer service techniques and policies.
Education
High School Diploma -
Brighton High School
Brighton, MA06-2022
Skills
- Strong organization
- Appointment scheduling
- Insurance verification
- Patient registration
- Appointment Confirmation
- Customer Service
- Fluent in Spanish
- Patient Intake
- HIPAA Compliance
- Effective Problem Solving
- Time Management Abilities
Timeline
Receptionist
AFC Urgent Care
04.2024 - 08.2025
Warehouse Worker
Amazon
11.2023 - 01.2024
Patient Services Coordinator
Lawrence General Hospital
08.2023 - 10.2024
Airport Customer Service Agent
Airport Terminal Services Inc
02.2022 - 02.2023
High School Diploma -
Brighton High School
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