Milan Wilson
Richmond,VA
Summary
Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
AFC Urgent Care and Primary Care
01.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Patient Representative
Virginia Urology
08.2021 - 01.2023
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
Assistant Store Manager
T-Mobile
05.2019 - 08.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Associate Degree - Business Administration
J. Sargeant Reynolds Community College
Richmond, VA08-2025
High School Diploma -
Henrico High School
Richmond, VA06-2019
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Patient Registration
- HIPAA Compliance
- Medical Billing
- Records Management
- EMR / EHR
Timeline
Medical Receptionist
AFC Urgent Care and Primary Care
01.2023 - Current
Patient Representative
Virginia Urology
08.2021 - 01.2023
Assistant Store Manager
T-Mobile
05.2019 - 08.2021
Associate Degree - Business Administration
J. Sargeant Reynolds Community College
High School Diploma -
Henrico High School
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