Annaelle Bijou
Licensed Practical Nurse
Middle Island,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
NYU Medical Center
02.2023 - 08.2024
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered phone calls and messages for multiple physicians, scheduling appointments, and handling patient inquiries.
- Processed medical insurance claims and payments.
Medical Receptionist
MD Now Urgent Care
11.2020 - 01.2023
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Fostered welcoming environment, greeting patients warmly upon arrival.
Education
Certificate - LPN
Eastern Suffolk BOCES
Sayville, NY 09.2024 - Current
High School Diploma -
Wyandanch Memorial High School
Wyandanch, NY06.2016
Skills
Front Desk Operations
Records Management
Patient Scheduling
Patient Registration
Telephone Etiquette
Medical office administration
Microsoft Office
Front Desk Operations
Clinical Experience
Peconic Bay Medical Center- ER Department
- Observe, chart, and report developments in patient health conditions in a 130+ bed hospital
- Measure 20+ patient vital signs daily, including height, weight, blood pressure, temperature, pulse, and respiration
- Supervise 4 certified nursing assistants during routine patient care and equipment assembly activities, including catheters, tracheotomy tubes, and oxygen suppliers
- Answer patient and family questions, and educate them on optimal treatment procedures during home care
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
Medford Multicare Center- Dementia Unit
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Comforted and counseled patients and families throughout care process.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.
Certification
Licensed Practical Nurse - Easter Suffolk BOCES
Timeline
Licensed Practical Nurse - Easter Suffolk BOCES
08-2025
Certificate - LPN
Eastern Suffolk BOCES
09.2024 - Current
Medical Receptionist
NYU Medical Center
02.2023 - 08.2024
Medical Receptionist
MD Now Urgent Care
11.2020 - 01.2023
High School Diploma -
Wyandanch Memorial High School
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