Felicity Williams
Medical Receptionist
Oceanside,CA
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Medical Receptionist
North West Florida Physicians Group
03.2023 - 09.2023
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Medical Receptionist/Assistant
Pediatric Cardiology & Other Medical Consultations
10.2019 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted with medical coding and billing tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
OD Technician
Visionworks
05.2018 - 08.2019
- Maintained detailed patient records, ensuring accuracy and confidentiality in documentation.
- Delivered high-quality vision screenings as part of comprehensive eye exams for early detection of potential issues or disorders.
- Communicated complex clinical information clearly to patients while emphasizing necessary follow-up actions.
- Processed medical insurance claims and payments.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Education
No Degree - Psychology
Pennsylvania State University
University Park, PA 05.2001 -
Certification - Medical Billing And Coding
Medcerts
08.2022 - 08.2023
Skills
Front Desk Operations
CPT Coding Knowledge
Medical Terminology
Microsoft Office
Medical billing and coding
HIPAA Guidelines
Electronic Medical Records
Front Desk Operations
Timeline
Medical Receptionist
North West Florida Physicians Group
03.2023 - 09.2023
Certification - Medical Billing And Coding
Medcerts
08.2022 - 08.2023
Medical Receptionist/Assistant
Pediatric Cardiology & Other Medical Consultations
10.2019 - 07.2022
OD Technician
Visionworks
05.2018 - 08.2019
No Degree - Psychology
Pennsylvania State University
05.2001 -