Victoria Zedella
Vancouver
Summary
Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over five years of leadership experience facilitating staff teams and working alongside medical personnel. Strong skills in policy improvement and implementation. Emphasizes building relationships, strong recruitment methods, and optimizing clinic performance.
Overview
14
14
years of professional experience
Work History
Clinic Manager
AFC Urgent Care
09.2024 - Current
- Oversee daily operations of a high-volume urgent care clinic, ensuring efficient patient flow and high-quality care delivery.
- Analyze clinic key performance indicators to identify areas for growth and inform strategic decision-making processes.
- Enhance team performance by providing regular training and professional development opportunities.
- Budget for resources to control expenditure and maximize profits.
- Maintain inventory of medical supplies, medications, and equipment.
- Collaborate with clinic providers, staff and corporate leadership to align clinical operations with organizational goals.
- Implement and enforce clinic policies, procedures, and workflows.
Regional Clinic Manager
Columbia Asthma & Allergy
08.2022 - 09.2024
- Promoted to Regional Clinic Manager position overseeing four clinics after a proven track record of success.
- Provided supervision of day to day operations in accordance with both company and state policies and regulations.
- Leads a team of approximately 30 employees, including medical and administrative staff, as well as providers.
- Responsible for hiring and onboarding of new clinic employees; conducting performance reviews as well as regularly providing feedback on ways to improve.
- Reviews patient satisfaction surveys and resolves any complaints.
- Creates and implements policies to improve operational efficiency and quality of patient care.
- Tracks inventory and procures office and medical supplies.
- Monitors patient and insurance AR, clinic and company expenses and revenue.
Front Office Supervisor
Columbia Asthma & Allergy
04.2021 - 08.2022
- Coordinated a multi-provider and staff schedule.
- Verified insurance benefits and submitted prior authorization requests for services.
- Processed incoming and outgoing referrals.
- Obtained and sent patient medical records in accordance with regulations.
- Tracked office supplies and ordered when needed.
- Managed subcutaneous injection orders for 12 clinics, including: conducting benefit investigations, determining and collecting deposit amounts based on insurance reimbursement rates, tracking order and reconciling errors, submitting claims to insurance.
- Processed incoming checks and EOBs, and made weekly bank deposits.
Remote Sales Associate
Poshmark
11.2017 - 04.2021
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Conducted research on current demand of items and appropriate pricing.
- Utilized wholesale vendors to order inventory.
- Fulfilled purchases and maintained timely shipment practices.
- Completed over 100K orders.
Clinical Research Coordinator
Center for Cognitive Health
11.2017 - 09.2018
- Collected, processed and shipped laboratory specimens per study and IRB protocols.
- Preserved regulatory documentation standards with the dispensing and receipt of study drugs, patient testing results and investigator site files.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
- Knowledgeable of HIPAA laws and Title 42 CFR Part 2 regulations and exceptions.
Medical Programs Coordinator
National Psoriasis Foundation
09.2015 - 03.2017
- Successfully developed the NPF Professional Membership programs, the online Provider Directory, and the Clinical Trial referral service.
- Improved total membership base and member retention through sales and marketing tactics.
- Consistently generated new ideas to support my department in achieving long term strategic plans.
- Created presentations, exhibited and networked at medical conferences nationwide.
Chiropractic Assistant
Pure Life Chiropractic
05.2014 - 09.2015
- Provided optimal patient care.
- Scheduled patients for multi-provider schedule.
- Provided regular billing statements and collected payments
- Verified insurance benefits and workers compensation claims
- Coordinated referrals
- Obtained medical histories and vitals
- Assisted with transition from paper charts to a new EMR system.
Research Associate
Cedars Sinai Medical Center
08.2011 - 09.2012
- Managed rodent and swine animal colony.
- Gave daily immunosuppressant injections.
- Implemented selective breeding strategies.
- Performed perfusions and dissections of the spinal cord and brain.
- Prepared slides for histology analysis
- Collected and analyzed data.
Education
B.A. in Neuroscience -
University of Southern California
Los Angeles, CA01.2010
Skills
- Administrative Leadership
- HIPAA Compliance
- Clinical Management
- Critical Thinking
- Process Improvement
- Electronic Medical Record Software
- Employee Recruitment and Hiring
Timeline
Clinic Manager
AFC Urgent Care
09.2024 - Current
Regional Clinic Manager
Columbia Asthma & Allergy
08.2022 - 09.2024
Front Office Supervisor
Columbia Asthma & Allergy
04.2021 - 08.2022
Remote Sales Associate
Poshmark
11.2017 - 04.2021
Clinical Research Coordinator
Center for Cognitive Health
11.2017 - 09.2018
Medical Programs Coordinator
National Psoriasis Foundation
09.2015 - 03.2017
Chiropractic Assistant
Pure Life Chiropractic
05.2014 - 09.2015
Research Associate
Cedars Sinai Medical Center
08.2011 - 09.2012
B.A. in Neuroscience -
University of Southern California