Jason Ordonez
Roxbury,MA
Summary
Reliable hard working professional with the ability to adapt to any situation.
Dynamic individual with hands-on experience in Security and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Northeast Security
10.2020 - 10.2021
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and addressing potential security risks.
- Responded promptly to incidents and emergencies, providing first aid when necessary.
- Collaborated with law enforcement during investigations, ensuring effective communication and support.
- Trained new security staff on protocols and procedures to enhance team efficiency.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Delivery Driver
Us Pack Adaptive Delivery Solutions
12.2019 - 03.2020
- Located and selected merchandise to verify against delivery sheet specifications.
- Answered customer questions regarding shipments.
- Presented customers with bills and receipts and collected payments for goods delivered.
- Loaded and unloaded merchandise at stores and vendor locations.
- Obtained signatures needed to complete and process all paperwork efficiently.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Security Officer
Securitas
07.2017 - 12.2019
- Monitored security cameras and fire, building and alarm systems.
- Provided security presence for concerts,stand ups,wrestling,ands sport games events with over 300 attendees.
- Operated metal detection devices at building checkpoints.
- Checked and secured building entrances at every checkpoint.
- Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.
- Inspected parking lot to verify vehicles were properly parked and displayed parking permits.
- Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
- Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
Seasonal Package Handler
UPS
05.2017 - 08.2017
- Protected company inventory with well-organized and secure storage areas.
- Assisted in loading delivery trucks with prepared packages.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles.
- Braced, padded and supported shipments to prevent shifting and damage.
Security Guard
Saint Mortiz Security
12.2016 - 04.2017
- Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
- Enforced security regulations and calmly and promptly escorted non-compliant individuals to designated areas for processing.
- Surveilled the property to identify suspicious behavior.
- Patrolled premises to ensure safety of employees and visitors.
- Warned persons of rule infractions or violations and evicted violators from premises.
Customer Service Agent
On Brand 24
06.2016 - 11.2016
- Responded to customer requests for unavailable products and suggested other suitable options.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed high-volume of inbound and outbound customer calls.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Helped company maintain exceptional client service ratings on external audits.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Investigated and solved routine, complex and long-standing customer issues each day.
Education
GED -
GED PLUS
Boston, MA5 2012
Skills
- Lifts up to 150 pounds
- Cargo handling
- Responsible driver
- Dependable and reliable
- Time management skills
- Courteous and polite demeanor
- Team management
- Valid Driver's license
- Customer service
- Attention to detail
- Problem-solving
- CCTV monitoring
Certification
- First Aid/CPR
Languages
Spanish
Limited Working
Timeline
Security Officer
Northeast Security
10.2020 - 10.2021
Delivery Driver
Us Pack Adaptive Delivery Solutions
12.2019 - 03.2020
Security Officer
Securitas
07.2017 - 12.2019
Seasonal Package Handler
UPS
05.2017 - 08.2017
Security Guard
Saint Mortiz Security
12.2016 - 04.2017
Customer Service Agent
On Brand 24
06.2016 - 11.2016
GED -
GED PLUS
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