Nathaly Paulino
Baldwin,NY
Summary
Detail-oriented medical office professional with experience in reception, patient intake, insurance verification, and clinical record support. Skilled in customer service, care coordination, and documentation accuracy. Focused on keeping offices organized, patient information confidential, and daily operations running smoothly.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Receptionist
Quality Medical Care
Westbury, New York
03.2025 - Current
- Receptionist | March 2025–Present.
- Quality Medical | Westbury, NY.
- Welcomed visitors at the front desk, providing a friendly and professional first impression. and assisted with front desk needs.
- Answered high-volume calls, assisting patients with scheduling, refill requests, and inquiries to enhance patient experience.
- Managed medical record requests and incoming and outgoing faxes while protecting patient information.
- Coordinated with pharmacies, insurance companies, laboratories, and outside providers to ensure timely patient services.
- Responded to laboratory requests for ICD-10 diagnosis codes tied to test orders and insurance requirements.
- Provided administrative support to staff by typing letters, filing documents, and managing scanning and copying of records to maintain organized operations.
Cashier/Customer Service
Ideal Food Basket
Westbury, New York
06.2023 - 03.2025
- Greeted customers at entrance, assessed needs, and matched services to requests, fostering a welcoming atmosphere.
- Provided customer support for purchases, returns, payments, and inquiries in fast-paced retail environment.
- Resolved customer complaints quickly and efficiently.
- Handled Western Union transactions, call support, order processing, and payment collection with strong focus on accuracy.
- Maintained current inventory records and ensured smooth daily operations through consistent professional service.
Kitchen Staff Member
Atria Senior Living
Plainview, New York
06.2020 - 12.2021
- Assisted in preparing meals for residents in a dining setting. and weekly menu planning based on residents’ nutritional needs.
- Delivered respectful service to older adults and collaborated with team members to enhance dining experiences.
- Adhered to food safety procedures and maintained proper handling practices to ensure safe meal service.
- Supported residents during meal service and kept dining and kitchen areas clean and organized.
Education
Certified Medical Assistant - Medical Assistant
Nassau BOCES Adult Career & Technical Education
Westbury, NY07-2027
High School Diploma -
Westbury High School
Westbury, NY06-2021
Certified Nurse Assistant - Certified Nurse Assistant
Nassau BOCES Joseph M. Barry Career & Technical Ed
Westbury, NY06-2021
Some College (No Degree) - Nursing
Mercy University
Dobbs Ferry, NYSkills
- Patient intake
- Vital signs assessment
- Medical terminology expertise
- EHR management
- Insurance coding support
- Appointment scheduling
- Insurance verification
- Clinical records and support
- Customer service and relations
- Time management skills
- Record retrieval coordination
- Office technology support
- Front desk operations management
- Care coordination
- HIPAA compliance knowledge
- Clinical judgment and assessments
- Basic medical knowledge
- Diagnostic testing assistance
- Documentation accuracy
- HIPAA compliance
- Clinical support
- Customer service
- Patient evaluations and care
- Patient care coordination
- Medical terminology
- Diagnostic testing assistance
- Anatomy and physiology
- Flow management
- Medical vocabulary
- Confidentiality practices
- Medical transcription
- Electronic health records
- Record management
- Ethical practice
- Clinical judgment
- Reliable transportation
- Patient relations
- Transfer techniques
- Collecting vital signs
- EMR and EHR
- Admitting support
- Bathing assistance
- Patient escort support
- Patient service management
- Dressing assistance
- Patient health monitoring
- Office administration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified Nursing Assistant
Affiliations
- Volunteering at a nursing home
- Attending Certified medical assistant program (present)
Timeline
Receptionist
Quality Medical Care
03.2025 - Current
Cashier/Customer Service
Ideal Food Basket
06.2023 - 03.2025
Kitchen Staff Member
Atria Senior Living
06.2020 - 12.2021
Certified Medical Assistant - Medical Assistant
Nassau BOCES Adult Career & Technical Education
High School Diploma -
Westbury High School
Certified Nurse Assistant - Certified Nurse Assistant
Nassau BOCES Joseph M. Barry Career & Technical Ed
Some College (No Degree) - Nursing
Mercy University