Deborah Brewer
Miles City,MT
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
29
29
years of professional experience
Work History
Receptionist
Miles City Vision Center
Miles City, MT
01.2026 - 07.2026
- Greeted patients and visitors, fostering a welcoming environment that enhanced overall patient experience.
- Answered phone calls and addressed inquiries regarding services, improving communication and responsiveness.
- Managed appointment scheduling via electronic health record systems, improving patient flow.
- Maintained accurate patient records while ensuring confidentiality, supporting high standards of care quality.
- Assisted in verifying insurance information to confirm patient eligibility.
- Processed payments and updated accounts to ensure accurate balance changes.
- Coordinated inventory of office supplies and ordered materials to prevent shortages.
- Organized incoming mail distribution for proper routing to personnel.
PSR
Intermountain Healthcare
Miles City, MT
10.2019 - 01.2026
- Proposed innovative solutions that enhanced team efficiency and effectiveness.
- Coordinated patient appointments to streamline clinic workflow and reduce wait times.
- Scanned medical records efficiently for accurate patient care documentation.
- Communicated critical updates to providers and nursing staff to facilitate timely patient care.
- Managed incoming phone calls to address inquiries and deliver essential information.
- Conducted training sessions for new associates on company policies and procedures.
- Collaborated with diverse coworkers to achieve objectives and resolve product-related challenges.
- Completed daily operational tasks to maintain operational standards in the workplace. to uphold operational standards and enhance workflow.
Wal-Mart Associate
Walmart
Miles City, MT
10.2003 - 10.2019
- Processed transactions efficiently while maintaining accuracy.
- Checked in freight shipments to verify accuracy against inventory records. to maintain accurate inventory records. to uphold inventory integrity through precise tracking and verification.
- Scanned and tracked damaged or stolen products to ensure compliance with company policies and protect inventory.
- Disposed of damaged food products by scanning and tracking inventory.
- Monitored layaway products to manage customer pickup schedules efficiently. to ensure timely customer pickups. Removed canceled items to ensure accurate inventory for customer pickups.
Bookkeeper
Western Empire Emporium
Billings, MT
07.2000 - 02.2003
- Recorded incoming and outgoing invoices in Cougar Mountain program, maintaining precise financial records.
- Balanced registers daily, ensuring transaction accuracy and reinforcing financial integrity.
- Counted and balanced incoming funds from cafe bar and casino, preparing secure deposits.
- Implemented office procedures that streamlined workflow and improved operational efficiency.
- Organized office files and maintained accurate records, facilitating efficient information retrieval.
- Handled incoming calls and inquiries promptly, providing essential administrative support.
- Maintained inventory of office supplies, ensuring availability for daily operations.
- Distributed incoming mail to relevant personnel throughout the organization.
Waitress, Supervisor, Assistant Manager
Little Big Man Pizza Bar and Grill
Laurel, MT
10.1997 - 06.2000
- Supervised associates on shift to enhance operational efficiency and team coordination.
- Managed scheduling to optimize staff coverage and workflow.
- Reported daily activities directly to manager and owner, supporting business objectives.
- Managed supply ordering process to maintain consistent stock levels. Inventory management to ensure seamless service.
- Performed waitress, bartender, and bookkeeper duties while delivering exceptional customer service.
- Supported office manager and staff members with administrative tasks.
- Monitored inventory levels regularly to ensure adequate supply availability. Ordered supplies from vendors.
Education
High school diploma -
Hampton High School
Hampton, IA05-1988
Skills
- Patient record management
- Appointment management
- Insurance verification
- Electronic health records
- Payment processing
- Reception management
- Customer service and support
- Workflow optimization
- Inventory control
- Record filing
- Spreadsheet organization
- Time management and prioritization
- Attention to detail
- Phone etiquette
- Communication skills
- Patient intake
Personal Information
Timeline
Receptionist
Miles City Vision Center
01.2026 - 07.2026
PSR
Intermountain Healthcare
10.2019 - 01.2026
Wal-Mart Associate
Walmart
10.2003 - 10.2019
Bookkeeper
Western Empire Emporium
07.2000 - 02.2003
Waitress, Supervisor, Assistant Manager
Little Big Man Pizza Bar and Grill
10.1997 - 06.2000
High school diploma -
Hampton High School