Heidi Hein
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Receptionist
Bayside Pet Resort And Spa
Sarasota, Florida
07.2025 - Current
- Managed phone calls and scheduled appointments, ensuring timely access to pet services.
- Greeted clients and their pets upon arrival at the resort and spa.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions, enhancing overall customer satisfaction.
- Assisted with intake forms and ensured accurate client information entry.
- Executed daily operational tasks, maintaining smooth operations at resort and spa.
Catering Assistant
Apple Spice
Sarasota, Florida
09.2023 - 07.2025
- Delivered exceptional customer service during catered events.
- Coordinated with team members to set up catering stations efficiently.
- Assisted in preparing and serving high-quality food for events.
- Ensured quality control of all food products before serving.
- Prepared food items according to recipes and instructions.
- Adhered to all health department regulations regarding food handling and sanitation practices.
- Maintained a safe working environment by adhering to safety protocols at all times.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Transported food and catering equipment to and from event locations.
Receptionist
Sarasota Chiropractic, Physical Therapy & Massage
Sarasota, Florida
10.2023 - 03.2024
- Scheduled appointments using clinic management software to optimize patient flow and minimize wait times.
- Greeted patients warmly upon arrival to create a welcoming atmosphere.
- Checked patients in and out for appointments and collected co-payments.
- Maintained a clean and organized reception area to enhance the patient experience.
- Assisted patients with paperwork and provided guidance on clinic policies.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Coordinated insurance verifications to ensure seamless billing processes and reduce patient confusion.
- Adhered strictly to HIPAA regulations when handling confidential client information.
- Conducted follow-up phone calls to confirm upcoming appointments or answer any questions patients may have had regarding their care plan.
- Managed patient records and ensured confidentiality in compliance with regulations.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Collected payments from patients for services rendered and balanced daily transactions at the end of each shift.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Conducted patient intake interviews to collect medical information and insurance details.
- Performed data entry into the practice management software system to maintain accurate records.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Answered phone calls promptly and addressed inquiries regarding services offered.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
- Collaborated with chiropractors to ensure smooth communication and scheduling needs.
- Called patients to confirm scheduled appointments and obtain additional details.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office tasks including customer service, appointment scheduling, billing, and administration to enhance overall workflow efficiency.
Cashier, bakery
Detwiler's Farm Market
Palmetto, Florida
07.2018 - 05.2019
- Processed customer transactions efficiently and accurately at a busy farm market.
- Assisted customers with product inquiries and provided exceptional service.
- Prepared baked goods using commercial ovens and mixers.
- Maintained cleanliness and organization of the bakery work area.
- Assisted customers with product selection and special orders.
- Ensured proper food safety practices during food preparation and handling.
- Trained new staff on bakery procedures and equipment usage.
- Followed health codes and regulations regarding food handling procedures.
- Monitored product quality to ensure freshness and consistency in offerings.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Rotated stock regularly to prevent spoilage due to overstocking or outdating.
- Stocked shelves with bakery products ensuring freshness dates were up-to-date.
- Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
- Ensured that all food items were prepared according to company standards.
- Monitored temperatures inside ovens during baking processes to ensure food safety regulations were met.
- Packaged freshly-baked goods into bags or boxes with pricing labels attached.
- Cut dough into desired shapes using cookie cutters or other specialized tools.
- Mixed dough using electric mixers following specific recipes provided by head chef.
- Operated cash registers accurately when ringing up customers' purchases.
- Followed recipes and baking instructions precisely for consistent product quality.
- Prepared and packaged bakery goods for display and sale.
- Monitored oven temperatures and baking times for optimal product outcomes.
- Handled cash, credit, and gift card transactions following company procedures.
- Trained new cashiers on register operations and customer service standards.
- Resolved customer complaints promptly, fostering customer satisfaction and loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area to create inviting shopping experience.
- Issued receipts, refunds, credits or change due to customers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
Education
Restoration Health Coach - Restoration Health Coach
Wellness Way Academy
06.2023 - 06.2024
Certificate Of Completion - Nutrition Health Coach
Institute of Integrative Nutrition
05.2022 - 12.2022
Penn Foster Career School
Scranton, PASkills
- Front desk operations
- Appointment scheduling
- Patient record management
- Clinic management software
- Customer relationship management
- Record keeping
- Customer service
- Client interaction
- Data entry
- HIPAA compliance
- Records management
- Payment processing
- Scheduling appointments
- Calendar management
- Scheduling
- Phone etiquette
- Telephone skills
- Reception desk management
- Professional demeanor
- Multi-line telephone systems
- Multitasking and prioritization
- Multi-line phone system operation
- Document management
- Customer/Client relations
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Conflict resolution
- Tech-Savvy
- Office equipment operations
- Service-oriented mindset
- Office administration
- Multi-line telephone skills
- PC proficient
- Customer and client relations
- Meticulous and organized
- Office management
- Administrative support
- Verbal and written communication
- Correspondence management
- Greeting and seating clients
- Calm demeanor
Certification
- Restoration Health Coach Certification
- Integrative nutrition Health Coach Certification
- 10 plus years in customer service
Affiliations
- Homemaker
- Wife and mother
- Gardening
- Canning
- Studying natural health
- Creating my own candles and salves
References
References available upon request.
Timeline
Receptionist
Bayside Pet Resort And Spa
07.2025 - Current
Receptionist
Sarasota Chiropractic, Physical Therapy & Massage
10.2023 - 03.2024
Catering Assistant
Apple Spice
09.2023 - 07.2025
Restoration Health Coach - Restoration Health Coach
Wellness Way Academy
06.2023 - 06.2024
Certificate Of Completion - Nutrition Health Coach
Institute of Integrative Nutrition
05.2022 - 12.2022
Cashier, bakery
Detwiler's Farm Market
07.2018 - 05.2019
Penn Foster Career School