Erica Dennis
Cahaba Medical Care Foundation
Clanton,AL
17
years of professional experience
Managed patient flow and insurance verification processes, contributing to streamlined operations within medical settings. Experienced with patient scheduling, check-ins, and administrative duties. Utilizes effective communication and problem-solving skills to enhance patient experiences and office efficiency. Knowledge of medical office procedures ensures seamless operation and positive environment for patients and staff.
Work History
Receptionist
9 Months- Greet and check-in patients, ensuring an efficient and friendly process.
- Answer phone calls, schedule appointments, and direct inquiries appropriately.
- Maintain patient records and ensure accuracy of data entry.
- Assist with administrative tasks such as filing, faxing, and general office support.
- Coordinate communication between patients, providers, and other staff.
- Ensure that the reception area remains organized and professional.
- Handle billing and insurance inquiries as necessary.
- Ensure patient confidentiality and comply with all clinic policies and procedures.
Optometrist Technician
6 Years 11 Months- Preliminary Work up of patients
- Visual fields
- OCT testing
- Triage calls
- ERG Testing
- Fitting and Dispensing of Contact Lens
Patient Access Representative
2 Years 4 Months- Checking patients in and out when they arrive
- Answering the phone to address patient inquiries
- Documenting insurance information, personal information, payment methods and other important patient information
- Updating patient files accurately
- Communicating information and important details to other medical care staff
- Contacting insurance companies regarding coverage, preapprovals, billing and other issues
- Processing payments from patients and handling billing issues between patients and insurance companies
- Managing various types of paperwork and other clerical duties
Administrative Specialist II
2 Years 9 Months- Greet consumers and visitors; answers and routes phone calls; schedule/reschedule appointments, making reminder phone calls for appointments, handle inquiries regarding mental health and rehabilitative services and filing of medical records, reports, personal requests and supply requests.
- Maintain attendance sign in sheet and help direct the flow of clients throughout daily activities.
- Implements and maintains office procedures as dictated by the SCD State/Center Policies which include assisting and transferring caseloads, discharge maintenance and maintenance fact sheets in the client records
- Routing clients' clinical and financial information, monitory of insurance coverage and ensuring demographic information is updated.
- Routing incoming/outgoing mail, faxes and vehicle logs
- Maintains electronic files
Ophthalmologist Assistant
3 Years 7 Months- Tasks include recording personal histories, assisting with minor procedures, managing patient flow, and scheduling surgeries. Triage patient calls, Answering multi-line phones, Auto and Manuel Refractions, Measuring Intraocular Pressures, Fundus Photos, Corneal Mappings, Visual Fields, Retinal and Macular HRT's, Assisted in Lasik Evaluations.
Education
GED
Skills
Adhered to HIPAA regulations to maintain patient confidentiality.
Streamlined office record organization to improve efficiency.
Managed EMR systems for accurate patient data entry and retrieval.
Exhibited proficient computer skills in various administrative tasks.
Operated multi-line phone systems to handle incoming calls efficiently.
Delivered exceptional customer service to enhance patient experiences.
Applied time management techniques to meet deadlines and appointments.
Organized medical records accurately for quick retrieval.
Demonstrated strong communication skills in interactions with patients and staff.
Utilized Microsoft Office to create and manage documents and reports.
Executed multitasking abilities in a fast-paced medical environment.
Conducted triage to prioritize patient needs effectively.
Maintained organizational systems for smooth office operations.
Provided exemplary service as a medical receptionist
welcoming patients and managing inquiries.
Coordinated medical scheduling to optimize appointment availability.
Gained hands-on experience in various tasks within a medical office setting.
Supported insurance verification processes to ensure timely patient care.
Adhered to HIPAA regulations to maintain patient confidentiality.
Front desk operations
Telephone etiquette
Appointment scheduling
Office administration
Patient registration
Insurance verification
Payment collection
Reminder calls
Records management
Electronic medical records
Medical charting
Additional Information
Authorized to work in the US for any employer
Timeline
Receptionist
Cahaba Medical Care Foundation
10.2025 - CurrentRead More
Patient Access Representative
R1 RCM
07.2021 - 11.2023Read More
Optometrist Technician
Eye Care Associates
09.2017 - 08.2024Read More
Administrative Specialist II
South Carolina Department of Mental Health
10.2013 - 07.2016Read More
Ophthalmologist Assistant
Advanced Eyecare of the Upstate
07.2009 - 02.2013Read More
troy state university of montgomery
GED
Read More