Andrew Mclean
University of Miami
West Palm Beach,FL
1
Certification
5
years of professional experience
Managed healthcare operations across hospital and ophthalmology environments, focusing on delivering exceptional patient care and fostering team efficiency.
Work History
Patient Access Supervisor
2 Years 11 Months- Lead daily operations of the optometry practice, including staff supervision, scheduling, and patient management.
- Implement and maintain office policies and procedures to ensure compliance with industry standards and regulations.
- Oversee patient flow and ensure high levels of patient satisfaction through effective communication and problem resolution.
- Train and mentor staff, to promote professional development and improve performance.
- Participate in weekly and monthly meetings with leadership.
- Handle cash deposits
- Monitor cash reconciliation with the accounting department.
- Bascom Palmer Eye Institute
Patient Access Lead
2 Years 4 Months- Receive and process patient and guarantor medical insurance information
- Processing workers compensation and auto claims
- Communicate with 50 plus patients a day
- Establish payment arrangements with the patient
- Determine insurance benefits and patient responsibility.
- Patient registration (ER, Surgery, Radiology)
- MS DRG, ICD-10 and CPT coding
- Perform phone consultations and collections over the phone
Assistant Store Manager
2 Months- Handled all employees' scheduling to ensure adequate staffing for each shift.
- Improved efficiency by training staff
- Supported senior leadership by accurately reporting monthly sales and staff efficiency reports.
- Secured revenue, accurately monitoring cash intake and deposits
- Hiring and retention
- Assisting the Pharmacy by filling and dispensing medication
Education
Bachelor of Science - Healthcare Management
Skills
Facilitated team collaboration and support in achieving project goals.
Assisted in providing compassionate patient care and exceptional customer service.
Coordinated office operations to enhance administrative efficiency.
Managed inventory effectively to ensure optimal stock levels.
Adhered to HIPAA regulations to maintain patient confidentiality.
Supported staff training initiatives to promote professional development.
Monitored healthcare compliance and regulations to uphold standards.
Resolved conflicts and addressed problems to maintain a harmonious work environment.
Communicated effectively with team members and stakeholders to ensure clear information flow.
Navigated Epic healthcare software to streamline patient management processes.
Utilized Phressa healthcare software for efficient data handling.
Certification
- Patient Access essential, HFMA Certification
Timeline
Patient Access Supervisor
University of Miami
10.2023 - CurrentRead More
Patient Access Lead
St Mary Medical Center
05.2021 - 09.2023Read More
Assistant Store Manager
Walgreens
05.2021 - 07.2021Read More
Palm Beach State College
Bachelor of Science from Healthcare Management
Read More