Kimberly Robinson-Farrelly
Canal Winchester,OH
Summary
Achieved high customer satisfaction ratings through dedicated service and support. Fostered a strong team dynamic that contributed to improved productivity. Maintained orderly and presentable workspaces to enhance operational effectiveness.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Merchandising Supervisor
JCPenney
Columbus, OH
07.2023 - 04.2025
- Directed product merchandising strategies to optimize visual presentation and maximize sales impact.
- Facilitated training and mentorship for team members on advanced inventory management techniques.
- Evaluated sales data to enhance product placement strategies.
- Executed seasonal merchandising initiatives in alignment with corporate marketing strategies.
- Oversaw opening and closing operations for a two-level retail store.
- Oversaw operations of beauty department, ensuring optimal performance and customer satisfaction.
- Facilitated weekly management meetings to enhance team collaboration and decision-making.
- Led team coaching initiatives to enhance sales performance.
- Managed financial transactions and cash handling processes.
Core Team Member/ Cash Lead/ Supervisor
Bath & Body Works
Reynoldsburg, OH
11.2017 - 2022
- Directed cash operations by training and supervising team members on cash register procedures.
- Oversaw precise execution of financial transactions to uphold fiscal integrity.
- Oversaw financial transactions involving significant monetary amounts.
- Implemented policy enforcement strategies to enhance customer satisfaction.
- Orchestrated floorset shipments to maximize store layout efficiency and elevate product visibility.
- Cultivated effective customer interactions to elevate service quality.
- Chosen to enhance operational efficiency at home office during peak season.
- Assisted in managing daily store operations. Supported team members in achieving operational goals. Helped maintain a positive shopping environment.
Floor Supervisor
Kohls Department Store
Pickerington, OH
03.2020 - 01.2022
- Directed daily workflow processes to guarantee effective task execution and operational success.
- Conducted onboarding workshops for new associates, emphasizing customer service excellence and compliance with store policies.
- Investigated and resolved customer inquiries and complaints, ensuring a seamless shopping experience.
- Strategically arranged product displays to maximize visual appeal and customer attraction.
- Educated new team members on organizational policies and role expectations, ensuring effective adaptation to company culture.
- Analyzed customer behavior and strategically arranged merchandise to maximize sales opportunities and improve overall store presentation.
- Directed operational activities on the floor, focusing on customer satisfaction and immediate resolution of concerns.
- Cultivated a culture of excellence by embodying strong leadership traits and upholding company values as a role model for staff.
- Engaged with customers to assess requirements and stay informed on evolving consumer preferences.
- Guided employees in mastering techniques for navigating complicated sales scenarios and effectively handling demanding customer inquiries.
- Executed thorough inspections and maintenance activities to maintain a clean and safe store environment.
- Engaged with management team in strategic planning efforts, offering critical insights based on direct operational experience.
- Evaluated and improved employee performance, implementing solutions to boost operational efficiency and maintain productivity standards.
- Developed strong customer loyalty by providing exceptional service, leading to a significant rise in repeat business.
Style Advisor
Justice Tween Brands
Reynoldsburg, OH
11.2017 - 07.2018
- Coordinated the selection of children's apparel, enhancing customer experience and satisfaction. Managed register operations and led efforts in store layout optimization and shipment processing.
Scheduling representative
OhioHealth Doctors Hospital
Columbus, OH
03.2000 - 02.2005
- Handling patient/Dr calls.
- Scheduling for procedures.
- Faxing documents
- Computer skills
- ICD- 9 Coding
Education
Columbus State Community College
Columbus, Ohio, OHTrade school - Cosmetology
Eastland Career Center
Groveport, OH05-1998
High School Diploma -
Gahanna Lincoln High School
Gahanna, OH05-1998
Skills
- Executed fundamental mathematical operations to support data analysis
- Utilized Microsoft Excel to assist in data organization and analysis Supported team members in creating spreadsheets for project tracking Aided in generating reports to facilitate decision-making
- Assisted in maintaining compliance with HIPAA regulations to protect patient information Supported teams in implementing privacy policies and procedures Aided in training staff on HIPAA requirements and best practices
- Mastered medical terminology to enhance communication within healthcare teams
- Leveraged comprehensive anatomy knowledge to enhance educational programs
- Executed strategic decision-making processes to enhance operational efficiency
- Assisted users in navigating Microsoft Word features Supported document formatting and editing tasks Helped teams collaborate effectively on shared documents
- Executed cash handling procedures to ensure accurate financial transactions
- Assisted in organizing merchandise assortments to meet customer demand Supported inventory management processes to maintain optimal stock levels Collaborated with team members to streamline product placement strategies
- Assisted in developing promotional strategies to enhance brand visibility Supported marketing teams in executing campaigns effectively Contributed to the analysis of market trends to inform promotional efforts
- Assisted in managing inventory levels to maintain stock availability Supported team efforts in tracking stock movements and minimizing discrepancies Contributed to the organization of stockroom for efficient retrieval and storage
- Designed and optimized store layouts to enhance customer flow and product visibility
- Exhibited strong interpersonal skills to foster positive relationships with clients and colleagues
- Demonstrated consistent reliability and punctuality in all professional commitments
- Demonstrated exceptional listening skills to enhance communication and understanding
- Assisted in pricing strategies and shelf labeling processes Supported team members in maintaining accurate product displays Contributed to inventory management through effective labeling practices
- Oversaw inventory management to ensure optimal stock levels
- Assisted in conducting product inventory counts Supported team efforts to maintain accurate stock levels Contributed to inventory management processes
- Updated pricing structures to enhance customer engagement and support sales initiatives Assisted in the development of signage to improve visibility and brand recognition Collaborated with team members to implement changes effectively
- Executed stock replenishment processes to ensure optimal inventory levels
- Executed planogram design to optimize product placement and enhance visual merchandising
- Assisted in organizing space layouts to optimize functionality Supported teams in creating efficient work environments Contributed to the development of space planning strategies
- Executed visual merchandising strategies to enhance product presentation and drive sales
- Assisted in implementing effective sales strategies to enhance customer engagement Supported team members in achieving sales targets through collaborative efforts Contributed to training sessions on sales techniques to improve overall performance
- Developed and documented comprehensive markdown procedures to enhance content formatting standards
- Executed retail sales strategies to drive revenue growth and enhance customer experience
- Assisted in creating engaging window displays to attract customer attention Supported team members in maintaining display aesthetics and organization Contributed to inventory management for display items
- Assisted in developing promotional strategies to enhance brand visibility Supported team members in executing marketing campaigns effectively Contributed to the organization of promotional events to engage target audiences
- Executed trend identification processes to inform strategic decision-making
- Executed signage display strategies to enhance brand visibility
- Assisted in creating visual displays to enhance product presentation Supported team members in organizing display materials for events Contributed to the setup and maintenance of visual merchandising standards
- Analyzed and identified emerging merchandising trends to enhance product offerings
- Assisted in organizing fixture placement for events Supported teams in executing layout plans effectively Contributed to maintaining a streamlined workflow during setup
- Assisted in creating brand presentations to effectively communicate product features Supported team members in developing visual content for marketing initiatives Collaborated with colleagues to ensure alignment on brand messaging
- Executed floor set design to enhance visual merchandising and optimize customer flow
- Assisted customers with product selection and inquiries Supported team members in maintaining store organization Contributed to achieving sales goals through effective communication
- Executed visual display installations to enhance product presentation and customer engagement
- Executed plan-o-gram implementation to optimize product placement and enhance visual merchandising
- Assisted teams in completing projects on schedule and within budget Supported project coordination efforts to enhance team collaboration Contributed to problem-solving initiatives to improve project outcomes
- Facilitated in-store support operations to enhance customer experience
- Facilitated collaborative efforts among team members to achieve project goals
- Assisted teams in completing projects by fostering open communication and collaboration Supported colleagues in achieving shared goals through cooperative efforts Contributed to a positive team environment by actively participating in group discussions
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Executed comprehensive problem-solving strategies to address complex challenges
- Optimized scheduling and prioritization of tasks to enhance productivity
- Demonstrated meticulous attention to detail in all tasks and projects
- Demonstrated strong analytical skills to identify and resolve complex issues
- Assisted in managing multiple tasks simultaneously to support team objectives Collaborated with colleagues to prioritize workload and meet deadlines Contributed to project completion by maintaining focus on key deliverables
- Demonstrated exceptional multitasking abilities in dynamic environments
- Ensured consistent reliability in product performance and service delivery
- Demonstrated exceptional communication skills to facilitate effective collaboration
- Applied analytical reasoning to evaluate complex problems and develop effective solutions
- Demonstrated exceptional organizational skills to streamline project workflows
- Assisted teams in completing projects on schedule and within budget Collaborated with colleagues to share ideas and resources Supported group efforts to achieve common goals
- Directed team operations to enhance collaboration and productivity
- Facilitated effective communication strategies to enhance team collaboration
- Demonstrated adaptability and flexibility in dynamic work environments
- Facilitated clear communication among team members through verbal and written methods Supported project documentation by creating concise reports and presentations Assisted in conveying information effectively to stakeholders
- Executed strategic decision-making processes to enhance operational efficiency
- Cultivated and strengthened professional relationships to enhance collaboration
- Facilitated team building initiatives to enhance collaboration and communication
- Streamlined task prioritization to enhance workflow efficiency
- Cultivated self-motivation to drive personal and professional growth
- Cultivated in-depth product knowledge to enhance customer interactions
- Facilitated coaching and mentoring sessions to enhance team performance
- Executed pricing updates to ensure competitive market positioning
- Cultivated strong interpersonal skills to foster effective communication and collaboration
- Applied analytical thinking to evaluate complex problems and develop effective solutions
- Facilitated conflict resolution processes to enhance team collaboration
- Oversaw operations management to enhance efficiency and productivity
- Assisted in establishing clear objectives for team projects Supported team members in tracking progress towards goals Contributed to the development of actionable plans for achieving targets
- Conducted comprehensive risk assessments to identify potential vulnerabilities
- Demonstrated commitment to professional standards and ethical practices
- Executed fundamental mathematical operations to support problem-solving tasks
- Oversaw materials management processes to ensure efficient inventory control
- Assisted in creating documentation for project processes and outcomes Supported reporting efforts to track project progress and milestones Collaborated with team members to gather necessary information for accurate reporting
- Executed comprehensive strategic planning initiatives to align organizational goals
- Demonstrated resourcefulness by identifying innovative solutions to complex challenges
- Facilitated comprehensive staff training programs to enhance team performance
- Maintained accurate and organized record-keeping systems
Certification
Driver's License
Languages
English
Additional Information
- Skills
- Customer service and leadership skills
- Operate cash registers Manage inventory
- Clerical support Serve customers
- Process payments
Timeline
Merchandising Supervisor
JCPenney
07.2023 - 04.2025
Floor Supervisor
Kohls Department Store
03.2020 - 01.2022
Core Team Member/ Cash Lead/ Supervisor
Bath & Body Works
11.2017 - 2022
Style Advisor
Justice Tween Brands
11.2017 - 07.2018
Scheduling representative
OhioHealth Doctors Hospital
03.2000 - 02.2005
Columbus State Community College
Trade school - Cosmetology
Eastland Career Center
High School Diploma -
Gahanna Lincoln High School