Raquel Gonzalez
Eagle Pass,USA
Summary
Detail-oriented and experienced administrative professional with a strong background in customer service and office operations, with proven success at Eagle Chiropractic and Rehab. Demonstrates expertise in appointment scheduling, front desk management, and maintaining patient confidentiality in compliance with HIPAA regulations. Recognized for outstanding communication and active listening skills, with a consistent record of enhancing patient satisfaction, and supporting cohesive team collaboration. Committed to delivering efficient, organized, and service-focused administrative support in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Receptionist
Eagle Chiropractic and Rehab
Eagle Pass, Texas
01.2024 - Current
- Greeted patients warmly upon arrival at the chiropractic office.
- Managed appointment scheduling using electronic health record systems.
- Assisted with patient intake forms and verified insurance information.
- Coordinated communication between patients and chiropractic staff effectively.
- Answered phone calls promptly and directed inquiries to appropriate staff members.
- Ensured confidentiality of patient information in compliance with privacy regulations.
- Greeted visitors and provided them with assistance.
Sales Associate
Melrose
Eagle Pass, Texas
10.2019 - 07.2020
- Assisted customers with product selection and inquiries.
- Collaborated with team members to enhance customer service experiences.
- Resolved customer complaints professionally and promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
Assistant Manager
Foot Locker
Eagle Pass, TX
04.2016 - 01.2018
- Assisted in training new staff on store policies and procedures.
- Managed inventory levels and coordinated stock replenishment efforts.
- Oversaw daily operations to ensure smooth customer service experiences.
- Collaborated with team members to resolve customer inquiries effectively.
- Enforced compliance with health and safety regulations consistently.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
High School Diploma -
Eagle Pass High School
Eagle Pass, TX05-2015
Skills
- Appointment scheduling
- Electronic health record management
- Patient data confidentiality
- Insurance verification
- Office administration
- Customer service excellence
- Office management
- Scheduling and calendar management
- Filing and record keeping
- Multitasking and time management
- Data entry and accuracy
- Verbal and written communication
- Professional phone etiquette
- Active listening
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Important information
- Highly organized and adaptable professional with a strong background in customer service and office administration.
- Brings exceptional multitasking, time management, and interpersonal skills—honed through both professional experience and the responsibilities of being a dedicated mother of three.
- Proven ability to thrive in dynamic environments, prioritize effectively, and maintain a calm, solutions-oriented approach under pressure.
- Committed to providing high-quality support and fostering positive client and team relationships.
References
References available upon request.
Timeline
Receptionist
Eagle Chiropractic and Rehab
01.2024 - Current
Sales Associate
Melrose
10.2019 - 07.2020
Assistant Manager
Foot Locker
04.2016 - 01.2018
High School Diploma -
Eagle Pass High School
Similar Profiles
Abby BoltonAbby Bolton
Chiropractic Clinical Intern at Hageman Chiropractic Health Center, Thrive Rehab and Wellness, Demarco Chiropractic, Grande Chiropractic, University at Buffalo Neurosurgery Chiropractic ClinicChiropractic Clinical Intern at Hageman Chiropractic Health Center, Thrive Rehab and Wellness, Demarco Chiropractic, Grande Chiropractic, University at Buffalo Neurosurgery Chiropractic Clinic
Lindsay HeapsLindsay Heaps
Practice Manager at Mid Atlantic Spinal Rehab & ChiropracticPractice Manager at Mid Atlantic Spinal Rehab & Chiropractic
Charianne ShepherdCharianne Shepherd
Care Coordinator/Administrative Assistant at KC Performance Chiropractic & RehabCare Coordinator/Administrative Assistant at KC Performance Chiropractic & Rehab
Aaron LimonAaron Limon
Data Entry Coordinator at WesourceData Entry Coordinator at Wesource
Jesus Negrete-CharlesJesus Negrete-Charles
Digital Marketer at One Building Mission Inspections LLCDigital Marketer at One Building Mission Inspections LLC