Amber Quiñones
Hollywood
Summary
Dynamic professional with a strong foundation in customer service and administrative support. Expertise in managing front desk operations, scheduling appointments, and fostering a positive environment for both visitors and staff. Demonstrated ability to maintain efficient office systems while ensuring high levels of visitor satisfaction.
Overview
8
8
years of professional experience
Work History
Receptionist
Concorde Career Colleges
Miramar
04.2025 - 04.2026
- Managed front desk operations and ensured smooth visitor check-in processes.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service to enhance the experience of visitors and students.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered phone calls and directed inquiries to appropriate departments promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated appointment scheduling for students, staff, and data entry to ensure timely access to services.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed office supplies inventory and placed orders to maintain availability for daily operations.
- Assisted in organizing events and meetings for staff and students effectively.
- Processed incoming correspondence and distributed to relevant personnel accurately.
- Supported administrative staff with document preparation and data entry tasks consistently.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Facilitated communication between campus departments and visitors to streamline information flow.
- supporting administrative tasks
- data entry
- assisting with student testing
- maintaining campus security logs.
Guest Service Coordinator
Museum of Discovery and Science
Fort Lauderdale
06.2024 - 01.2025
- Enhanced guest experiences by providing information on local attractions and services.
- Addressed guest inquiries and complaints to maintain high satisfaction levels.
- Maintained accurate records of guest interactions for future reference.
- Ensured staff compliance with all policies and procedures.
- Trained and mentored new staff to promote effective service delivery.
- Organized front desk area to support efficient operations.
- Monitored safety and security of guests and belongings consistently.
Guest Service Associate
Museum of Discovery and Science
Fort Lauderdale
01.2024 - 06.2024
- Handled inquiries regarding sales, services, and payments for various museum attractions and products according to established policies.
- Served as IMAX usher, box office cashier, and sales associate in café and explore store.
- Delivered exceptional experiences to guests at IMAX and museum by performing duties efficiently.
- Provided outstanding customer service with a professional and friendly demeanor.
- Maintained up-to-date knowledge of museum exhibitions and IMAX theater offerings.
- Utilized suggestive selling techniques to promote memberships and combination tickets effectively.
- Followed cash handling procedures, reconciling transactions accurately after each shift.
- Responded calmly to emergency situations, conducting evacuations responsibly.
Assistant Manager
Steve Madden
Pembroke Pines
08.2023 - 01.2024
- Created exceptional customer experiences through client focus and collaboration.
- Partnered with store manager to implement visual merchandising directives aligned with brand strategies.
- Collaborated with store manager to maintain compliance with loss prevention and safety standards, safeguarding store assets.
- Facilitated store operations through staff training, sales initiatives, and inventory oversight.
- Fostered a culture of development and accountability among team members.
- Supported store manager in selecting and hiring qualified candidates.
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on company policies and customer service protocols.
- Coordinated inventory management and restocking of merchandise displays.
- Ensured compliance with visual merchandising standards and brand guidelines.
- Supported sales team with promotional activities and product launches.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Monitored sales performance to identify trends and inform strategies for improvement.
- Collaborated with management on staff development and performance evaluations.
- Supervised daily operations including scheduling shifts, assigning duties.
Sales Associate
Steve Madden
Pembroke Pines
03.2023 - 08.2023
- Created welcoming environment to deliver exceptional customer service.
- Maintained comprehensive product knowledge to promote awareness of current promotions.
- Achieved consistent sales productivity through strong salesmanship skills.
- Assisted in merchandising, including display maintenance and floor moves.
- Provided personalized product selection assistance and costume advice to customers.
- Ensured store organization and cleanliness during peak retail seasons.
- Operated point-of-sale system for efficient customer transactions and returns.
- Trained new staff on store policies and merchandise handling procedures.
Sales Associate
Spirit Halloween
Aventura
10.2021 - 11.2021
- Greeted and assisted customers with a friendly, helpful approach.
- Assisted customers with product selection and provided tailored costume advice to meet individual needs.
- Maintained organized and clean store environment during peak retail seasons to enhance customer experience.
- Operated point-of-sale system for customer transactions and returns.
- Oversaw inventory levels to ensure stock availability and organization. levels, restocked shelves, and organized displays effectively.
- Collaborated with team members to enhance customer shopping experiences.
- Resolved customer inquiries and complaints in a professional manner.
- Participated in promotional events to drive store traffic and engagement.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Utilized extensive product knowledge to drive sales effectively.
- Executed merchandising tasks to create appealing displays and improve customer engagement.
Team Member
Pizza Hut
Miramar
11.2020 - 03.2021
- Delivered exceptional customer service to enhance dining experiences.
- Greeted customers with a friendly demeanor upon entering the store.
- Collaborated with team members to maximize productivity in fast-paced a fast-paced environment.
- Assisted in training new staff on operational procedures and service expectations.
- Maintained cleanliness and organization of kitchen and dining areas.
- Prepared and cooked menu items according to company standards.
- Monitored inventory levels, reporting shortages for timely restocking.
- Performed opening and closing duties, ensuring a clean sales floor.
Scare actor
Haunt Drive/Tormented Trails
Davie
10.2020 - 11.2020
- Collaborated with production team to design and implement scare strategies, elevating attraction engagement.
- Engaged visitors, creating memorable and thrilling experiences that enhanced overall enjoyment.
- Performed immersive character roles to enhance guest experiences in various attractions.
- Adapted performances based on real-time audience reactions and feedback.
- Trained new actors on performance techniques and scare tactics, ensuring consistent quality in guest interactions.
- Maintained safety protocols during performances to ensure guest well-being.
- Utilized special effects makeup techniques to enhance characterizations.
- Participated in rehearsals to refine timing, delivery, and character development.
- Configured nightly queue layout by setting up and dismantling barricades and ropes.
Pharmacy Technician
ProCareRx
Miramar
01.2019 - 07.2020
- Assisted pharmacists in preparing and dispensing medications for patient care.
- Processed prescription orders accurately, ensuring timely fulfillment for patients.
- Educated patients on medication usage, side effects, and storage to enhance adherence.
- Operated pharmacy software to manage prescription orders and patient records efficiently.
- Collaborated with healthcare team to promote optimal outcomes for patients.
- Trained colleagues on various workflows related to pharmacy operations.
- Ensured compliance with safety regulations and pharmacy policies during daily operations.
Pharmacy Tech Extern
Memorial Miramar
Miramar
09.2018 - 11.2018
- Completed 320 hours of clinical rotation at Memorial Miramar.
- Assisted in maintaining medication distribution systems, including automated dispensing cabinets.
- Prepared, filled, delivered, and stocked medication inventory for pharmacy and storage areas.
- Processed medication charges and credits when applicable to ensure accurate billing.
- Managed customer service inquiries, including answering phones and completing medication histories.
- Supported patient needs by efficiently managing work queues during peak times.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Processed prescription orders using pharmacy management software systems.
Education
Pharmacy Technician Diploma -
Concorde Career Institute
Miramar, Florida12-2018
High School Diploma -
Mcarthur High School
Hollywood, FL01-2017
Skills
- Front desk operations
- Attention to detail
- Appointment scheduling
- Scheduling
- Listening skills
- Clerical support
- Office software proficiency
- Administrative support
- Document control
- Record keeping
- Inventory management
- Office management
- Meeting coordination
- Data management
- Problem solving
- Time management
- Staff training
- Calendar management
- Call redirection
- Telephone skills
- Multi-line telephone systems
- Effective communication
- Organizational skills
- Organizational skills
- Clerical support
- Greeting and seating clients
- Service-oriented mindset
- Professional demeanor
- Multitasking and prioritization
- Communication skills
- Client relations
- Customer relationship management
- Performance enhancement
- Event coordination
- Strategic planning
- Client relations
- Financial record keeping
- Supply management
- Meeting preparation
- Correspondence management
- Mail handling
- Note-taking support
- Data inputting
- Front office procedures
- Document management
- Security awareness
- Clerical support
- Bookkeeping
- Project coordination
- Meticulous and organized
- Data management
- Appointment scheduling
- Administrative support
- Security awareness
- Inventory management
- Document control
- Administrative support
- Mail handling
- Professional demeanor
- Meticulous and organized
- Greeting and seating clients
- Service-oriented mindset
Timeline
Receptionist
Concorde Career Colleges
04.2025 - 04.2026
Guest Service Coordinator
Museum of Discovery and Science
06.2024 - 01.2025
Guest Service Associate
Museum of Discovery and Science
01.2024 - 06.2024
Assistant Manager
Steve Madden
08.2023 - 01.2024
Sales Associate
Steve Madden
03.2023 - 08.2023
Sales Associate
Spirit Halloween
10.2021 - 11.2021
Team Member
Pizza Hut
11.2020 - 03.2021
Scare actor
Haunt Drive/Tormented Trails
10.2020 - 11.2020
Pharmacy Technician
ProCareRx
01.2019 - 07.2020
Pharmacy Tech Extern
Memorial Miramar
09.2018 - 11.2018
Pharmacy Technician Diploma -
Concorde Career Institute
High School Diploma -
Mcarthur High School