Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rolana Walker

Whait Lake

Summary

Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.

Overview

15
15
years of professional experience

Work History

Receptionist

Glaucoma Center of Michigan
06.2014 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.

Front Desk Receptionist

Yaldo Eye Center
03.2010 - 04.2014
  • Checked patient insurance, demographic, and health history to keep information current.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.

Education

High School Diploma -

Edsel Ford
Dearborn, MI
06-1988

Skills

  • Front desk operations
  • Appointment scheduling
  • Telephone etiquette
  • Medical terminology
  • Co-payment collection
  • Scheduling tests and procedures
  • Patient health information Access
  • Calendar and appointment management
  • Payment scheduling and collection
  • Time management
  • Customer service
  • Insurance verifications

Timeline

Receptionist

Glaucoma Center of Michigan
06.2014 - Current

Front Desk Receptionist

Yaldo Eye Center
03.2010 - 04.2014

High School Diploma -

Edsel Ford
Rolana Walker