Rolana Walker
Whait Lake
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
15
15
years of professional experience
Work History
Receptionist
Glaucoma Center of Michigan
06.2014 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
Front Desk Receptionist
Yaldo Eye Center
03.2010 - 04.2014
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Education
High School Diploma -
Edsel Ford
Dearborn, MI06-1988
Skills
- Front desk operations
- Appointment scheduling
- Telephone etiquette
- Medical terminology
- Co-payment collection
- Scheduling tests and procedures
- Patient health information Access
- Calendar and appointment management
- Payment scheduling and collection
- Time management
- Customer service
- Insurance verifications
Timeline
Receptionist
Glaucoma Center of Michigan
06.2014 - Current
Front Desk Receptionist
Yaldo Eye Center
03.2010 - 04.2014
High School Diploma -
Edsel Ford
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