Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Alyssa Jones

Arvada,CO

Summary

Dynamic professional with extensive experience at CSL Plasma Center, excelling in lab processing and phlebotomy techniques. Proven ability to enhance device deployment and support production monitoring. Strong team collaboration and effective communication skills drive successful outcomes in fast-paced environments. Committed to safety compliance and employee training, ensuring operational excellence.

Overview

13
13
years of professional experience

Work History

Sr. Processing Technician

CSL Plasma Center
Greeley, CO
06.2019 - Current
  • Trained in reception and progressed to various production areas at CSL Plasma.
  • Gained experience as phlebotomist, lab processing technician, and donor support staff on donation floor.
  • Successfully completed numerous venipunctures as phlebotomist.
  • Served as device technician for PCS2 and Rika devices.
  • As part of a temporary job with the Innova program within the company, I collaborated with a small team to set up 20 to 40 Rika devices per center at numerous centers across the country.
  • Monitored production floor during initial go-live week, providing support to center staff.
  • Participated in a six-month temporary assignment with Innova program to enhance device deployment.

Overnight Stocker

Lowes
Greeley, CO
05.2018 - 10.2018
  • Stocked shelves with merchandise, ensuring proper placement and organization.
  • Assisted in inventory management by checking stock levels and conducting counts.
  • Adhered to company standards for product presentation and merchandising displays.
  • Organized shelves, racks and bins to ensure product availability.

Cashier

Red's Dogs and Donuts
Greeley, CO
03.2017 - 02.2018
  • Processed customer transactions accurately and efficiently at a busy donut shop.
  • Assisted customers with menu selections and provided excellent service.
  • Maintained cleanliness and organization of the cashier area during peak hours.
  • Managed table settings and maintained cleanliness throughout dining area.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.

Call Center Representative

TeleTech Holdings
Greeley, CO
07.2015 - 12.2016
  • I worked at a third-party call center, answering customer support calls for USAA Bank. I assisted clients with account security, creating new accounts, and resolving transaction issues.
  • Resolved customer complaints using active listening and problem-solving skills.
  • Handled escalated calls to ensure effective resolution of issues.
  • Maintained up-to-date knowledge of TeleTech services and promotions.

Dining Services

University Of Northern Colorado
Greeley, CO
08.2012 - 12.2014
  • Operated industrial dishwashing equipment to ensure cleanliness and sanitation.
  • Maintained a clean workspace by removing debris and spills promptly.
  • Served meals to customers in a fast-paced environment.
  • Trained new staff on service standards and operational procedures effectively.
  • Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
  • Prepared and served food and beverages to enhance guest experience.

Education

Bachelor of Science - Audiology And Speech Therapy

University of Northern Colorado
Greeley

Skills

  • Lab processing
  • Production monitoring
  • Device operation
  • Phlebotomy techniques
  • Customer service
  • Team collaboration
  • Effective communication
  • Inventory management
  • Safety compliance
  • Employee training
  • Problem solving

Affiliations

  • Creative writing focused on world building and storytelling in fantasy settings.
  • Currently using Duolingo to learn Spanish
  • Taking classes to learn to play the violin. I am still very new and not at all ready to demonstrate my (lack of) skills.
  • Meet with peers in weekly creativity and conflict resolution exercises designed to promote both personal and team-building skills, as well as problem solving, math, and creative thinking.

Timeline

Sr. Processing Technician

CSL Plasma Center
06.2019 - Current

Overnight Stocker

Lowes
05.2018 - 10.2018

Cashier

Red's Dogs and Donuts
03.2017 - 02.2018

Call Center Representative

TeleTech Holdings
07.2015 - 12.2016

Dining Services

University Of Northern Colorado
08.2012 - 12.2014

Bachelor of Science - Audiology And Speech Therapy

University of Northern Colorado

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