Alyssa Kashnig
Edwardsville,IL
Summary
Dedicated and compassionate professional with extensive experience in childcare, early childhood education, and patient care. Proficient in operating multi-line phone systems and providing exceptional phone etiquette. Skilled in medical records management, clerical tasks, and meal preparation, with a strong focus on caregiving and direct support. Experienced in leadership, time management, and working with individuals with autism spectrum disorder (ASD). Adept at providing compassionate patient care, performing phlebotomy procedures, and utilizing electronic medical record (EMR) systems. Seeking to leverage diverse skills and experiences to contribute effectively in a dynamic and challenging environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician
BJC Healthcare
Belleville, IL, IL
03.2022 - Current
- BLS Certification: Certified in Basic Life Support (BLS), equipped to deliver high-quality emergency care, including immediate assistance to distressed patients.
- Member of Code Team: Integral part of the Code Team, responding swiftly to medical emergencies by assessing situations, coordinating with team members, and stabilizing patients in critical conditions.
- Member of ER Team: Provide direct care to patients with urgent medical needs in the Emergency Room, performing assessments, assisting with procedures, and administering treatments under professional supervision.
- STARR Team Member: Key role in assessing and managing patients with complex medical needs, ensuring rapid intervention and coordination of care to prevent adverse outcomes and ensure patient safety.
- Phlebotomy: Proficient in venipuncture and capillary blood collection techniques, adept at obtaining blood samples for diagnostic testing while prioritizing patient comfort and safety.
- DECON Team Member: Trained to respond to hazardous material incidents and mass casualty events, implementing decontamination procedures to remove harmful substances and prevent further exposure.
Patient Care Technician
WellNow Urgent Care
Collinsville, IL
03.2022 - 07.2022
- Comprehensive Patient Support: Provided holistic patient support at WellNow Urgent Care by welcoming patients, gathering information, and addressing concerns to ensure a positive experience.
- Receptionist Duties: Managed receptionist tasks to facilitate smooth operations, including handling calls, scheduling appointments, and processing registrations with professionalism and strong communication skills.
- Triaging: Played a pivotal role in prioritizing patient care by conducting assessments, gathering medical information, and coordinating with healthcare providers to ensure timely treatment.
- Drug Screening: Conducted accurate drug screening tests following protocols, including specimen collection, testing, and documentation, while maintaining confidentiality and adherence to regulations.
- Assisting in Medical Office Tasks: Supported medical office functions by maintaining records, updating charts, and assisting with administrative duties such as filing and data entry to enhance care delivery efficiency.
Office Assistant
Cottages On The Greene
Pensacola, FL
02.2021 - 11.2021
- Maintaining Cleanliness: Ensured a clean and organized office environment by regularly sanitizing common areas, workspaces, and equipment, enhancing comfort and well-being for staff and visitors.
- Hospitality: Provided warm and friendly hospitality to visitors and guests, offering assistance with inquiries and prioritizing customer service to leave a positive impression.
- COVID Precaution Cleaning: Implemented and maintained rigorous cleaning protocols during the pandemic, including disinfecting surfaces and enforcing safety guidelines to create a secure environment for staff and guests.
- Phone Handling: Managed incoming calls efficiently by screening, directing, and providing prompt assistance to callers, maintaining professionalism and positive communication.
- Schedule Planning: Assisted in optimizing efficiency by coordinating appointments, meetings, and reservations, utilizing organizational skills to prioritize tasks and meet deadlines effectively.
- Administrative Work: Supported administrative functions with accuracy and attention to detail, including data entry, filing, and record-keeping, ensuring smooth office operations.
Personal Care Provider
Cambrian Home Care
Anaheim, CA
02.2019 - 05.2020
- Logging Behaviors: Accurately documented client behaviors and activities as a Health Care Provider at Cambrian Home Care, maintaining detailed records of observations to inform care plans and interventions effectively.
- Overnight Duty: Provided continuous care and support during overnight shifts, ensuring client safety, addressing needs, and offering peace of mind to clients and families.
- Daily Exercises: Facilitated tailored physical activities to promote client health and well-being, focusing on improving strength, flexibility, and coordination to enhance functional independence.
- Assistance with Everyday Activities: Offered hands-on support with daily tasks such as grooming, dressing, toileting, bathing, and meal preparation, fostering trusting relationships and promoting client dignity and independence.
Office Assistant
UPS
Anaheim, CA
01.2016 - 01.2018
- High-Value Package Tracking: Tracked high-value packages at UPS, ensuring safe and timely delivery by closely monitoring movement, updating shipment statuses, and resolving issues to maintain customer satisfaction.
- Sending Messages to Drivers: Facilitated communication between office and delivery drivers by sending timely messages regarding pickups, drop-offs, and special instructions, optimizing delivery schedules and minimizing delays.
- Taking Responsibility for High-Value Packages: Oversaw high-value packages valued at $2,000 and above, ensuring proper handling, security, and delivery by verifying integrity, implementing security measures, and adhering to protocols to maintain UPS's delivery service integrity.
Receptionist/Office Assistant
Newport Medical Solutions
Orange, CA
01.2015 - 01.2016
- Greeting Visitors and Guests: Warmly welcomed visitors and guests at Newport Medical Solutions, creating a positive first impression and ensuring their comfort and value.
- Handling Phone Calls and Messages: Managed incoming calls efficiently by promptly addressing inquiries, taking messages, and directing calls to appropriate staff or departments, providing accurate information and assistance.
- Scheduling Appointments and Bookings: Coordinated patient appointments meticulously, inputting and confirming appointments to optimize scheduling and enhance patient satisfaction.
- Monitoring and Updating Patient Records: Maintained accurate and confidential patient records by updating demographic information, medical histories, and treatment documentation, ensuring compliance with privacy regulations.
- Making Copies and Scanning Documents: Provided administrative support by copying documents and scanning records into electronic files, maintaining an organized filing system for efficient record-keeping and retrieval.
- Maintaining Office Records: Played a vital role in maintaining organized office records, filing, organizing, and archiving documents according to protocols, facilitating efficient access to information and supporting administrative processes.
Education
High School Diploma -
Canyon High School
Anaheim, CA06-2015
Skills
- Childcare & Early Childhood Education: Provided nurturing care and education to children of all ages, including infants, toddlers, and school-aged children Created engaging activities and fostered developmentally appropriate learning experiences while ensuring the safety and well-being of children under my care
- Medical Records Management & Clerical Experience: Maintained accurate and organized medical records, performed data entry, filing, and record-keeping tasks Managed appointments, correspondence, and other administrative duties to support smooth office operations
- Meal Preparation & Food Handling: Proficient in planning and preparing nutritious meals, adhering to dietary needs and preferences, and maintaining food safety and sanitation standards for a clean and hygienic kitchen environment
- Caregiving & Direct Support: Provided compassionate support to individuals with diverse needs, including disabilities or special needs, assisting with daily activities, personal care, and emotional support to enhance their quality of life
- Leadership & Time Management: Demonstrated strong leadership skills by effectively prioritizing tasks, delegating responsibilities, and managing time to meet deadlines and achieve goals Motivated teams to deliver high-quality results in fast-paced environments
- Patient Care & Medical Office Experience: Delivered compassionate patient care in various healthcare settings, proficient in medical terminology, patient assessment, vital sign measurement, and electronic medical record (EMR) systems to ensure accurate documentation and quality care delivery
- Phlebotomy & Vital Signs: Conducted phlebotomy procedures to collect blood samples for diagnostic testing, proficient in measuring vital signs to assess patient health status and monitor changes over time
- Autism Experience & Special Education: Worked with individuals with autism spectrum disorder (ASD), providing specialized support and intervention strategies to promote skill development and independence Implemented individualized education plans (IEPs) and behavioral interventions to support students with special needs in educational settings
Certification
- Basic Life Support (BLS) Certification
- Registered Behavior Technician (RBT) Certification
- Applied Behavior Analysis and Medical Office Certification
References
References available upon request.
Timeline
Patient Care Technician
BJC Healthcare
03.2022 - Current
Patient Care Technician
WellNow Urgent Care
03.2022 - 07.2022
Office Assistant
Cottages On The Greene
02.2021 - 11.2021
Personal Care Provider
Cambrian Home Care
02.2019 - 05.2020
Office Assistant
UPS
01.2016 - 01.2018
Receptionist/Office Assistant
Newport Medical Solutions
01.2015 - 01.2016
High School Diploma -
Canyon High School