Alyssa Keller
Stafford,VA
Summary
Results-driven Multi-Site Property Manager experienced in enhancing community engagement and tenant satisfaction. Proven expertise in strategic planning, lease administration, and property maintenance to maximize asset value. Skilled in leading innovative programs, resolving conflicts, and fostering collaborative relationships among residents and stakeholders.
Overview
8
8
years of professional experience
Work History
Property Manager
Willow Bridge Property Company
Raleigh, North Carolina
07.2025 - Current
- Managed tenant relations and resolved concerns promptly.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Created and managed budgets, ensuring alignment with property management goals.
- Negotiated contracts and services with vendors to enhance service quality and cost-effectiveness.
- Oversaw property maintenance and coordinated service requests efficiently.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Trained and supervised staff in daily operational tasks.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Implemented cost-reduction strategies while upholding quality standards.
Multi- Site Community Director
CWS Apartments
Cary, North Carolina
11.2023 - 07.2025
- Leading and managing the community team, ensuring that all members are working together to achieve goals.
- Developing and implementing strategies for increasing engagement within the community.
- Prepared detailed budgets and financial reports for the property.
- Monitored market trends to ensure competitive pricing structures for apartments under management.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Coordinated vendor services for repairs, capital improvements, and landscaping to enhance property maintenance.
- Delivered exceptional customer service by greeting clients, addressing concerns, showing units, and resolving issues promptly.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Managed move-in and move-out processes for new and departing tenants.
- Enhanced occupancy rates through effective marketing strategies and strong tenant relations.
- Improved NOI through rent growth and expense management.
- Oversaw repairs and enhancements by working closely with maintenance staff.
Property Manager
Willow Bridge Property Company
Woodbridge, Virginia
07.2022 - 11.2023
- Manage the property's financial performance (overseeing rents, occupancies and expenditures)
- Oversaw resident retention, relations with residents and prospects, lease renewals, and leasing processes to enhance community engagement.
- Ensure compliance with company policies and federal/ state/ county regulations
- Hire, Manage, train and guide all team members
- Oversee daily leasing paperwork and proper completion of service requests
- Analyze monthly performance and budget projections, and complete capital projects and budget forecasts
- Prepared and submitted monthly and weekly performance reports to monitor property metrics and inform strategic decision-making.
- Reviewed and verified all leasing paperwork for accuracy.
- Managed vendor relationships to effectively address and resolve property issues, ensuring operational continuity.
- Processing Payments, Generating and Filing Notices (late letters, five-day notices, small balance letters) and communicating with legal counsel
Assistant Property Manager
MAA
Fredericksburg, Virginia
03.2020 - 07.2022
- Supervised leasing team activities to ensure efficiency and compliance with company policies.
- Managed resident accounts by placing/removing charges/credits, scheduling recurring charges, explaining bills to residents, and overseeing lease renewals and signings
- Processed payments, generated and filed notices (late letters, five-day notices, small balance letters), and coordinated with legal counsel on relevant matters
- Oversaw utility management, including billing residents for usage, initiating and terminating services, and issuing invoices.
- Conducted monthly and weekly reports to track property performance and identify areas for improvement
- Processing all invoices/ account payables
- Assisting Accounting/ Receivables Department(s)(closing accounts at move-out and conducting final account statements, sending final account statements for reimbursement refunds/ owed balances, completing refund/ delinquent packets and updating past residents of status
Assistant Property Manager
Greystar
Woodbridge, Virginia
08.2019 - 03.2020
- Supervised leasing team operations
- Processed payments, generated and filed notices (late letters, five-day notices, small balance letters), and communicated with legal counsel to ensure compliance and timely resolution of issues
- Managed resident accounts by placing/removing charges/credits, scheduling recurring charges on ledger, explaining bills to residents, and facilitating renewals and lease agreements
- Processed all invoices and account payables
- Manage Utilities (billing back residents for usage, starting and stopping service, issuing bills
- Conducting Monthly/Weekly Reports
- Assisting Accounting/ Receivables Department(s)(closing accounts at move-out and conducting final account statements, sending final account statements for reimbursement refunds/ owed balances, completing refund/ delinquent packets and updating past residents of status
Leasing and Marketing Professional
Greystar
Washington, District Of Columbia
03.2018 - 08.2019
- Design and manage all marketing activities
- Conducted weekly and monthly reports to track occupancy trends and marketing effectiveness
- Processed applications and prepared all required documentation to facilitate timely leasing decisions
- Followed up with prospects and new move-ins to enhance resident satisfaction and retention
- Assisting prospects (community tours/apartment showings, answering emails, and phone calls)
- Processing all resident renewals
- Inspecting apartments prior to move in
- Supported residents with inquiries and requests
Lead Resident Services Coordinator
Greystar
Washington, District Of Columbia
09.2017 - 03.2018
- Coordinated team availability to streamline workflow and enhance service delivery
- Guided resident needs by making reservations, handling packages, and following up on work orders to ensure satisfaction
- Engaged with guests to foster a vibrant living atmosphere and strengthen community relationships
- Answering phone calls and informing prospects of available apartments
Education
Advanced Diploma -
Brooke Point Highschool
Stafford, VASkills
- Tenant support
- Tenant relations
- Property promotion
- Revenue optimization
- Budget management
- Financial analysis
- Vendor management
- Project Management
- Safety compliance
- Team leadership
- Skilled multi-tasker
- Time management
- Problem solving
- Conflict resolution
References
Available upon request
Timeline
Property Manager
Willow Bridge Property Company
07.2025 - Current
Multi- Site Community Director
CWS Apartments
11.2023 - 07.2025
Property Manager
Willow Bridge Property Company
07.2022 - 11.2023
Assistant Property Manager
MAA
03.2020 - 07.2022
Assistant Property Manager
Greystar
08.2019 - 03.2020
Leasing and Marketing Professional
Greystar
03.2018 - 08.2019
Lead Resident Services Coordinator
Greystar
09.2017 - 03.2018
Advanced Diploma -
Brooke Point Highschool