Dejuanna Alexander
Hobbs,NM
Summary
Client Services Professional and Property Manager experienced in enhancing customer satisfaction and managing operational efficiency within property management. Achieved high tenant satisfaction through strategic planning, effective negotiation, and robust problem-solving skills. Focused on delivering exceptional client experiences while optimizing property value and ensuring compliance.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Property Manager
Tierra reality
Hobbs, NM
03.2025 - Current
- Managed tenant relations and addressed inquiries promptly and professionally.
- Oversaw leasing agreements and ensured compliance with local regulations.
- Coordinated property maintenance and scheduled repairs for optimal functionality.
Client Service Agent
Children Youth & Families, CYFD
Hobbs, NM
03.2024 - Current
- Engaged with parents and guardians while conducting home visits to discuss progress made by their child.
- Compiled documents for court hearings, such as medical reports and social service evaluations.
- Supported emergency placements of children into foster homes when needed, ensuring that all legal requirements were met prior to placement.
- Coordinated with other professionals and agencies to provide holistic support to clients.
- Maintained a high level of communication with other team members regarding client progress and challenges faced during treatment.
Nutrition Service Worker
Hobbs Municipal Schools
Hobbs, NM
02.2022 - 02.2023
- Ordered supplies to maintain efficient operation of the department.
- Reviewed menus with patients to address dietary needs and preferences.
- Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
- Prepared or assisted in preparing a variety of food in accordance with departmental work production standards.
Supervisor
Home Depot
Hobbs , NM
01.2018 - 04.2020
- Directed and supervised team of 15 employees in daily operations.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity to provide constructive feedback and coaching.
Medical Assistant
Miracle Home Care
Hobbs, NM
11.2012 - 04.2018
- Assisted clients with mobility issues by helping them transfer in and out of bed or wheelchair.
- Transported individuals to medical appointments and assisted with errands.
- Planned, prepared or served meals to patients according to prescribed diets.
- Accompanied clients to doctors' offices or on other trips outside home.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Followed care plan and directions to administer medications.
Front Desk Medical Receptionist
Lea Regional Medical Center
Hobbs, NM
04.2008 - 07.2010
- Greeted patients, verified insurance information, and collected copays to ensure smooth check-in process.
- Provided administrative support by filing documents, photocopying materials, and organizing office supplies to maintain efficient office operations.
- Input insurance details and patient demographics into database for accurate records.
- Protected patients by observing strict HIPAA guidelines.
- Answered multi-line phone system and directed callers to appropriate personnel and departments, enhancing communication flow.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
Education
High School Diploma -
Hobbs High School
Hobbs, NM 08.1999 - 05.2001
Skills
- Property management
- Leasing operations
- Tenant Support
- Lease renewals
- Eviction procedures
- Fair housing compliance
- Commercial property
- Multi-family management
- Payment collection
- Rent collection
- Maintenance scheduling
- Property inspections
- Building management
- Operations Management
- Project Management
- Strategic Planning
- Business Development
- Process Improvement
- Process management
- Inventory Control
- Staff management
- Employee engagement
- Safety compliance
- Administrative support
- Database management
- Grounds maintenance
- Safety compliance
- OSHA compliance
- Fire Safety Compliance
- Safety policy
- Site Safety Management
- Worksite safety
- Safety standards
- Site inspections
- Personal protective equipment
- Safety Equipment Checks
- Safety Inspections
- Work order monitoring
- Complex problem-solving
- Compassionate client care
- Time management
- Skilled multi-tasker
- Conflic resolution
- Effective communication
- Communication skills
- Goal-Oriented
- Relationship Building
- Compassionate client care
- Mobility Assistance
- Accessibility Compliance
- Sustainability initiatives
- Team leadership
- Customer service
- Leasing and sales
- Appointment Scheduling
- HIPAA Compliance
- Care assessment
- Site inspections
- Personal protective equipment
- Building management
- OSHA compliance
- Risk Management
- Fire Safety Compliance
- Safety Equipment Checks
- Safety Inspections
- Safety policy
- Multitasking capacity
- Effective communication
- Fall protection
- Conflict resolution
- Team leadership
- Goal-Oriented
- Sustainability initiatives
Timeline
Property Manager
Tierra reality
03.2025 - Current
Client Service Agent
Children Youth & Families, CYFD
03.2024 - Current
Nutrition Service Worker
Hobbs Municipal Schools
02.2022 - 02.2023
Supervisor
Home Depot
01.2018 - 04.2020
Medical Assistant
Miracle Home Care
11.2012 - 04.2018
Front Desk Medical Receptionist
Lea Regional Medical Center
04.2008 - 07.2010
High School Diploma -
Hobbs High School
08.1999 - 05.2001