Roxanna Pell
Cincinnati,OH
Summary
Property management professional with experience overseeing multi-family housing, HUD compliance, occupancy control, rent collection, and tenant issue resolution. Known for managing budgets, supervising staff, coordinating maintenance, and supporting smooth day-to-day operations across large apartment communities.
Overview
1
1
Language
24
24
years of professional experience
Work History
Property Manager
Cincinnati Metropolitan Housing Authority
Cincinnati, OH
11.2013 - 06.2026
- Managed accounts receivable and payable for multiple client properties, ensuring timely financial operations
- Maintains occupancy per HUD regulations
- Identified issues, issued notices, and managed tenant delinquency to maintain compliance and tenant satisfaction
- Deliver eviction notices and attend court on behalf of CMHA
- Manage property within budget
- Address and resolve all issues with tenants and buildings on property
- Managed staff operations, including interviewing, hiring, training, delegating, evaluating, coaching, and terminating to maintain a high-performing team
- Provided 24-hour on-call support for tenant emergencies
- Manages curb appeal maintenance on 649 unit apartment complex
Property Manager
Ferncrest & Renata Apartments
Cincinnati, OH
08.2012 - 11.2013
- Managed property within budget
- Oversaw curb appeal maintenance for 250-unit apartment complex, enhancing property attractiveness
- Coordinated with maintenance supervisor to ensure timely completion of work orders, improving resident satisfaction
- Resided on-site at an apartment complex to oversee daily operations
- Collaborated with contractors and delegated tasks to maintain property standards, ensuring operational efficiency
- Accounts receivable and accounts payable for multiple client properties
- Delivered eviction notices and attended court on behalf of employer
- Inspected units for cleanliness and housekeeping
- Walked vacant units and created a punchlist
- Ordered office and maintenance supplies
- Created documents for office functionality
Leasing Director
Williamsburg of Cincinnati
Cincinnati, OH
10.2011 - 08.2012
- Engaged with customers in person to resolve inquiries and enhance relationships
- Processed lease renewals, ensuring timely updates for tenant satisfaction
- Supervised leasing staff
- Trained new leasing professionals
- Marketed including scouting and customer surveys
- Generated and distributed weekly reports to inform management decisions
Leasing Agent
Williamsburg of Cincinnati
Cincinnati, OH
10.2011 - 08.2012
- Managed leasing process for apartments, ensuring high occupancy rates.
- Processed lease renewals, contributing to sustained occupancy and tenant satisfaction.
- Received and entered work orders, ensuring timely maintenance response and tenant satisfaction.
- Performed administrative tasks, streamlining office operations and enhancing workflow.
- Bookkeeping
Customer Service Representative
Citipostal, Inc.
Brooklyn, NY
10.2006 - 05.2007
- Managed inbound and outbound customer service calls, effectively addressing inquiries and resolving issues to enhance customer satisfaction.
- Assisted Spanish-speaking customers, facilitating clear communication and support to meet their needs.
- Processed medical record and legal document requests, ensuring timely delivery for clients.
- Administrative duties including faxing, mailing, ordering supplies
School Safety Agent
New York Police Department
Brooklyn, NY
06.2005 - 07.2006
- Patrolled New York Police Department school buildings and surrounding grounds
- Patrolled hallways, maintaining a safe environment for students
- Monitored student entrances, exits, and visitor access
- Checked bags and prohibited items per school safety procedures
- Recorded daily activities in a memo book for accountability and transparency
Sales Representative
Macys East Inc.
Brooklyn, NY
09.2002 - 11.2002
- Guided customers in selecting shoes to enhance shopping experience
- Processed point of sale transactions to ensure accurate sales records
- Managed stock room organization and inventory to maintain product availability
Receptionist
Central Astoria, Inc.
Astoria, NY
03.2002 - 07.2002
- Delivered customer service support to clients and contractors, addressing inquiries and resolving issues
- Compiled and submitted compliance reports to ensure regulatory adherence
- Tracked inventory levels and procured supplies to maintain operational efficiency
- Bookkeeping and Payroll
Education
William E Grady High School
Brooklyn, NY06-2000
Skills
- Browser proficiency
- Microsoft Outlook
- Operating system knowledge
- Microsoft Word
- Microsoft Excel
- MS PowerPoint
- MS Access
- Yardi
- Voyager
- MRI
- AMSI
- Tenant screening tools
- Property management certification
- Safe Rent
- Customer relationship management
- Rent Grow
- HUD compliance
- Lease administration
- Rent collection
- Accounts payable
- Budget management
- Tenant relations
- Property inspections
- Work order coordination
- Eviction processing
- Staff supervision
- Dispute resolution
- Effective communication
- Problem solving
- Attention to detail
- Team leadership
- Budget management
- Staff management
- Property management
- Software utilization
- Property marketing and promotion
- Adaptable
- Debt control
- Property management expertise
- Payment collection
- Maintenance scheduling
- Office management
- Property operations management
- Leasing operations
- Contract negotiation
- Lease renewals
- Work order monitoring
- Eviction law knowledge
- MRI accounting software
- Maintenance
- Property accountability
- Compliance monitoring
- Property inspections
- Landscaping and grounds maintenance
- Preventive Maintenance
- Multi-family property management
- Leasing and sales
- Preparing property agreements
- Commercial property
- New construction
- Housing compliance
- Maintenance coordination
- Housing mandates
- Oral and written communication
- Building operations
- Marketing and advertising
- Grounds maintenance
- Eviction procedures
- Database management
- Vendor management
- Unit vacancies
- Accounting operations
- Apartment maintenance
- Occupancy management
- Parking operations
- Customer service orientation
- Vacancy marketing
- Professional demeanor
- Budget preparation
- Team development
- Microsoft office
- Client relationship management
- Crisis management
- Team collaboration
QUALIFICATIONS
Roxanna has provided over 12 years of excellent customer service. She has professional problem solving, asset management, new construction and rehabbed property management vast experience. She is creative, great negotiator, enthusiastic, self-motivated and has strong ethics. She works well with other and have held leaderships positions in upper and middle level management. Roxanna is capable of handling complex situations.
Languages
Spanish
Professional
Timeline
Property Manager
Cincinnati Metropolitan Housing Authority
11.2013 - 06.2026
Property Manager
Ferncrest & Renata Apartments
08.2012 - 11.2013
Leasing Director
Williamsburg of Cincinnati
10.2011 - 08.2012
Leasing Agent
Williamsburg of Cincinnati
10.2011 - 08.2012
Customer Service Representative
Citipostal, Inc.
10.2006 - 05.2007
School Safety Agent
New York Police Department
06.2005 - 07.2006
Sales Representative
Macys East Inc.
09.2002 - 11.2002
Receptionist
Central Astoria, Inc.
03.2002 - 07.2002
William E Grady High School