Professional summary
Overview
Work History
Education
Skills
Timeline

Marci Buckman

KEV Properties
Richlands,NC
22
years of professional experience

Experienced property management leader with a proven record of overseeing residential operations, leading teams, coordinating maintenance and vendors, managing occupancy and leasing performance, and delivering exceptional customer service. Skilled at maintaining high standards across multiple operational areas while balancing staffing, maintenance needs, budgets, resident concerns, compliance requirements, and organizational goals. Recognized for a hands-on leadership style, strong communication, attention to detail, and ability to quickly identify problems and implement practical solutions. Brings a strong service mindset and understands the importance of providing clean, safe, comfortable, and well-maintained accommodations. Prepared to leverage this experience to lead lodging operations, develop team members, strengthen guest satisfaction, and support the mission of providing quality lodging services to military members, their families, and other authorized guests.

Work History

Property Manager

4 Years 3 Months
KEV Properties | 05.2022 - Current
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Handled resident complaints and expedited maintenance requests.
  • Built relationships with service vendors and submitted associated billing statements.
  • Facilitated tenant paperwork processing and verification.
  • Completed lease applications and verifications, notifying prospects of results.
  • Managed tenant relations, ensuring prompt resolution of issues and fostering positive community engagement.
  • Oversaw property maintenance schedules, coordinating repairs to enhance operational efficiency and tenant satisfaction.
  • Implemented marketing strategies to increase property visibility, resulting in higher occupancy rates.
  • Conducted regular property inspections, identifying areas for improvement and maintaining compliance with safety regulations.
  • Developed and managed budgets, optimizing resource allocation to support property profitability and investment goals.
  • Trained and supervised staff, promoting best practices in property management and customer service excellence.
  • Analyzed market trends to inform rental pricing strategies, maximizing revenue potential while remaining competitive.
  • Established partnerships with local vendors, securing reliable services that improved overall property management operations.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.

Seafood Manager

9 Years 7 Months
Safeway | 09.2012 - 04.2022

Managing, displaying of product, customer service, maintaining a clean department, schedules, meetings, inventory, sales, and proper safety protocols.

Lead Teacher

3 Years 7 Months
Teacher's Child care center | 01.2009 - 08.2012
  • Caring for children, providing a structured learning environment.
  • and maintaining a clean class.

Lead Teacher

2 Years 1 Month
Tender Year's Academy Center | 11.2006 - 12.2008
  • Caring for young children, answering phones, cleaning, snack preparing, and.
  • structured lesson plans.

2 Years 3 Months
Pinnacle Reality Management Company | 12.2004 - 03.2007
  • Reception for multiple phone lines, filing, sorting mail, assisting every.
  • department, preparing conference room for corporate meetings, taking notes, ordering supplies.
  • as well as assisting the Risk management department.

Education

High School Diploma

Tyee High School | SeaTac, WA | 06-2002

Skills

Time management
Mobile device operation
Team management
Employee motivation and guidance
Strong work ethic
Property marketing
Organized
Social media engagement
Team player
Tenant eligibility determination
Approachable
Schedule coordination
Energetic
Deposits management
Friendly
Complaints investigation
Excellent communication skills
Office staffing
Reliable
Disturbance handling
Cash dispenser operation
Maintenance management
MS Office proficient
Grounds and facility inspection
Exceptional customer service
Sales and marketing
Experienced property management leader
Building Relationships
Maintaining high operational standards
Communication
Problem Solving
Creative and adaptable
Administrative leadership
Property showing
Microsoft office
Relationship building
Client relations
Data entry
Clear communication
Customer relations
Property marketing and promotion
Fair housing compliance
Unit vacancies
Leasing operations
Eviction notices
Lease administration
Debt control
Maintenance
Work order monitoring
Business development
New construction
Apartment maintenance
Building operations
Database management
Software utilization
Preventive Maintenance
Property accountability
Adaptable
Grounds maintenance
Preparing property agreements
Contract negotiation
Maintenance coordination
Marketing and advertising
Property management expertise
Financial budgeting and reporting
Multi-family property management
Vendor management
Tenant and eviction laws
Fair housing mandates
Administrative support
Occupancy management
Maintenance scheduling
Eviction procedures
Property tours and inspections
Leasing and sales
Staff management
Tenant relations
Exceptional oral and written communication skills
Lease renewals
Rent collection
Customer service-focused
Property inspections
Payment collection
Property management
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Decision-making
Verbal communication
Problem resolution
Organization and time management
Active listening
Calm under pressure
Organizational skills
Computer skills
Critical thinking
Excellent communication
Multitasking Abilities
Multitasking
Dependable and responsible
Flexible and adaptable
Attention to detail

Timeline

Property Manager

KEV Properties
05.2022 - CurrentRead More

Seafood Manager

Safeway
09.2012 - 04.2022Read More

Lead Teacher

Teacher's Child care center
01.2009 - 08.2012Read More

Lead Teacher

Tender Year's Academy Center
11.2006 - 12.2008Read More

Pinnacle Reality Management Company
12.2004 - 03.2007Read More

Tyee High School

High School Diploma
Read More
Marci Buckman