Arienna Castro
Stockton,USA
Summary
To enter into a job or career where my obtained skills improve and better my employers to help with the necessary growth of their business.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Property Manager
MD Investments
Modesto, USA
05.2025 - Current
- Managed multiple storage facilities, enhancing operational efficiency across various locations.
- Responded rapidly to tenant inquiries, fostering satisfaction and strengthening tenant relationships.
- Focused on collections and marketing strategies to recover unpaid balances and attract new clients.
Floating Property Manager
Arco's Self Storage
Stockton, USA
03.2021 - 05.2025
- Managed multiple storage facilities and operated the self-storage office at various locations.
- Assisted facility managers in maintaining their properties and ensuring high productivity.
- Adapted to various offices and managed operations efficiently.
- Stepped in during staff absences and ensured continuous operations.
- This job made me quick on my feet, and I made lasting relationships as well as made sure tenants feel secure and at ease while storing their personal, and often sentimental value items.
- Trained multiple employees and maintained occupancy rates above 90%.
On-Site Manager
Access Property Management
Stockton, USA
05.2015 - 09.2021
- Managed onsite operations for apartment complex, ensuring presentation standards, effective communication, and a friendly, clean environment while addressing tenant issues.
- For my job I upkeep the complex presentation by picking up trash, I assist tenants in any resident issues and get them to the best solution in a timely manner.
- I work with maintenance and vendors to fix any issues on the complex premises and make sure it is in working order.
- For my job I upkeep the complex presentation by picking up trash, I assist tenants in any resident issues and get them to the best solution in a timely manor.
- an my 6 years managing, I consistently maintained I high occupancy rate and successfully got the place to run itself.
Store Protection Specialist
dd's DISCOUNTS
Stockton, USA
11.2018 - 05.2019
- Welcomed customers upon entry to the store
- Monitored store activities to enhance security and customer safety
- Assisted janitorial staff with cleaning tasks
- Monitored premises to ensure safety and security
Sales Associate
Torrid
Stockton, USA
06.2014 - 07.2015
- Provided assistance to customers in-store
- Performed light housekeeping to maintain a tidy and welcoming environment.
- Assisted in lifting and transporting items safely
- Restocked shelves with merchandise efficiently
Education
Cosmetology - Certified and licensed
Marinello schools of beauty
Stockton, CAGeneral High School Education - Diploma
Cesar Chavez High School
Stockton, CASkills
- Property management experience
- Affordable housing management
- Financial reporting
- Tenant relations
- Property management tools
- Property leasing
- Yardi
- OneSite
- Online rent payment systems
- Rent adjustment
- Income verification
- Tenant employment verification
- Security deposit management
- Store opening procedures
- Store closing procedures
- Inventory management
- Customer service management
- Customer communication
- Customer engagement
- Customer complaint resolution
- In-person customer support
- Email customer support
- Client phone interaction
- Visitor query response
- Client inquiry handling
- Phone communication
- Phone etiquette
- Multi-line phone systems
- Cash handling
- Upselling
- Sales
- Marketing
- Digital marketing
- Marketing automation tools
- Social media marketing
- X (Twitter)
- Newsletter communication
- Community relationship building
- Community outreach
- Team management
- Team leadership
- Team motivation (leadership skill)
- Supervising experience
- Staff training
- Employee training
- Overseeing training
- Employee relationship building
- Conflict management
- Conflict de-escalation
- Organizational skills
- Task management
- Task assignment
- Time management
- Attention to detail
- Dependability
- Professionalism
- Writing skills
- Written communication
- Communication platforms
- Technical Proficiency
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Powerpoint
- Google Docs
- Spreadsheets
- Typing speed 60-80 WPM
- Transcription
- Office administration
- Office management
- Computer operation
- Computer Literacy
- Workplace safety
- Outdoor work experience
- Clean workspace maintenance
- Management
- Decision making
- General management
- Interpersonal skills
- Negotiation
- Interpersonal skills
- Team development
- Customer service
- Community management
- Store management
- Cashier
- Math
- Vendor relationship building
- Property management company experience
- Front desk
- Landlord-tenant law
- Team management
- Online rent payment systems
- Task assignment
- Community management
- Conflict management
- Productivity software
- Tenant relations
- Property management tools
- Property leasing
- Section 8
- Manager
- General management
- Overseeing training
- Customer service
- Phone communication
- Time management
- Conflict de-escalation
- Property management
Certification
- Driver's License
- Cosmetologist, 09/01/18, 09/01/20
- Cosmetology License
Languages
English
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Property Manager
MD Investments
05.2025 - Current
Floating Property Manager
Arco's Self Storage
03.2021 - 05.2025
Store Protection Specialist
dd's DISCOUNTS
11.2018 - 05.2019
On-Site Manager
Access Property Management
05.2015 - 09.2021
Sales Associate
Torrid
06.2014 - 07.2015
Cosmetology - Certified and licensed
Marinello schools of beauty
General High School Education - Diploma
Cesar Chavez High School