Tracy Stephens
Millennia Property Management-Arnold-Grounds
Pine Bluff,AR
1
Language
1
Certification
10
years of professional experience
Experienced Property Manager with 7 years in residential and commercial oversight. Specializes in property leasing, Section 8, accounts payable, and fair housing regulations. Streamlined operations through property management software and developed emergency response plans to enhance tenant compliance and safety.
Work History
Property Manager
4 Years 9 Months- Managed daily operations of residential and commercial properties, ensuring efficient functioning of all aspects of property management
- Developed and maintained positive relationships with tenants, addressing concerns promptly and contributing to a 98% tenant satisfaction rate
- Negotiated and enforced lease agreements, ensuring compliance with property regulations and minimizing legal and financial risks
- Conducted regular property inspections to identify maintenance needs and compliance issues, ensuring a well-maintained and safe environment
- Coordinated repairs and improvements with contractors and vendors, delivering high-quality work and cost-effective solutions
- Collaborated with contractors and vendors to coordinate repairs and improvements, achieving high-quality work and cost-effectiveness
- Implemented emergency response plans to enhance tenant safety and preparedness for unforeseen circumstances
- Maintained accurate property records, including lease agreements and maintenance logs, ensuring compliance with industry regulations
- Participated in community outreach programs, representing the property and building positive relationships with the local community
Retail Department Manager
5 Years 6 Months- Developed and implemented targeted sales strategies that increased revenue across departments.
- Trained and mentored team members, improving customer service skills and operational efficiency across the team.
- Analyzed sales trends to optimize product placement and promotional activities, enhancing customer engagement.
- Led daily operations to ensure optimal merchandise presentation and inventory management.
Education
Bachelor's degree - Business Ethics
MBA - Accounting and Finance
High school diploma or GED - Advanced Studies
Skills
SharePoint
QA/QC
On-site customer service
Relationship building
Maintenance
Customer support
Sales oversight
Customer retention strategy
Managing retail teams
Sales management
Tenant education
Vendor management
Compliance audits
Customer communication strategy
Customer relationship building
Workplace safety management
Team development
Team training
Tenant engagement
Residential management
Conflict resolution
Payroll systems
Customer service manager experience
In-person customer service
Customer support specialist experience
Customer assistance specialist experience
Retail team management
Customer satisfaction surveys
Customer growth strategy
Providing product information
Upselling
Cross-selling
Sales support
Technical aptitude
Marketing
Retail management
Restaurant management
Restaurant experience
Tenant communication
Senior care
Home care
Property branding
Training programs
HR software
OSHA
Complaint resolution
Retention strategies
Administrative experience
Employee orientation
Employee performance reporting
Professional ethics
Ethical standards
Development support
Teaching
Analysis skills
Data collection
Inquiry handling
Team motivation
Account oversight
Customer feedback surveys
Microsoft Powerpoint
Microsoft Word
Windows
Food operations
Culinary management
Video conferencing software
Skype
LiveChat
Technical Proficiency
Computer literacy
Computer skills
Computer operation
Desktop applications
Accounting software
Payroll systems (technically supported)
Data-driven decisions
Accounts Payable
Accounts receivable
Bookkeeping
Cash handling
POS
Order processing
Financial Report Writing
Sourcing
Supplier selection
Retail sales
Sales
Newsletters (communication methods)
Time organization
Presentation preparation
Tenant retention
Attention to detail
Organizational skills
Time management
Conflict resolution
Communication expertise
Phone communication
Communication strategy
Customer communication
Team motivation (leadership skill)
Project management
Project leadership
Scalability
Customer support
Tenant services
Continuing education
Hospitality
Food management
Food service management
Kitchen management
Employee performance reporting
Client services
Client interaction via phone calls
Data-driven decision making
Guest management
Video conferences (communication methods)
Typing
Analysis skills
Data-driven decision making
Phone interaction
Tenant feedback
Conflict resolution
Housing compliance
Retail sales
Performance reporting
Computer operation
Order processing
Tenant relations management
Accomplishments
- Increased occupancy rates from 50% to 95% in 06 months.
Certification
- Passenger Endorsement
- Driver's License
Languages
English
Timeline
Property Manager
Millennia Property Management-Arnold-Grounds
11.2021 - CurrentRead More
Retail Department Manager
JC Penney Stores
04.2016 - 10.2021Read More
High school diploma or GED from Advanced Studies
Read More
LSU
Bachelor's degree from Business Ethics
Read More
Louisiana State University
MBA from Accounting and Finance
Read More