Marquita Jackson
Summary
Property management professional with 20 years of experience overseeing daily operations, supporting residents, and maintaining accurate records. Strong background in customer service, data entry, leasing, and maintenance coordination. Known for reliability, problem-solving, and creating positive resident experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Manager
ELS
San Jose, CA
06.2019 - 09.2025
- Develop and implement a Marketing Plan that includes, but is not limited to, identifying the features, functions, and benefits of community and manufactured housing lifestyle, and measuring the marketing efforts
- Plan asset repositioning and marketing, including preparing homes for rent or sale and maintaining a report of home sales and listings by RSI, other brokers, and individual owners
- Practice the sales process including qualifying, demonstrating the product, overcoming objections, following up, and closing
- Maintain inventory of homes content and tracks the inventory of home furnishings as needed
- Respond accurately to questions regarding rules and regulations
- Enforce rules consistently and effectively
- Conduct property site inspections
- Develop a strategy to meet and exceed resident expectations
- Use professional communication, including a proper phone and in-person greeting and professional written communications
- Conduct new resident orientations as appropriate
- Prepare lease, rental, and sale agreements for residents, collecting specified rental payments, taxes, assessments, pass-throughs
- Implement Business Plans that includes analyzing the budget, income statements, and variance reports; maximizing profitability of community; and using ethical business practices
- Communicate with professional, consistent communication to employees
- Demonstrate efficient time management abilities and delegates effectively
- Demonstrate knowledge of and complies with applicable local, state, or federal regulations and codes
- Formulate an Emergency Response Plan that is accessible and ready to implement (Fire, Severe Weather, etc.)
- Maintain responsibility for financial management including accounting, record keeping, reports, rent increase processes, collections, maintenance of Petty Cash account, purchasing supplies
- Handle risk management issues; this includes reporting claims in a timely fashion, addressing liability issues before and after they occur, providing for safety training, and compiling with legislation/regulations, OSHA, EPA Regulations
- Ensure effective HR management - following processes of Human Resources Department to ensure compliance with all local, state and federal employment regulations
Property Manager
DKD Property Management
San Jose, CA
08.2017 - 06.2019
- Maintain a working knowledge of, and be committed to compliance with, all federal and state Fair Housing and Equal Employment Opportunity laws and regulations, and pertinent OSHA regulations.
- Maintain a working knowledge of, and perform all job duties in compliance with, government agency regulations and landlord tenant law.
- Attend trade association meetings, training and continuing education courses, as determined appropriate.
- Conduct interviews, complete reference checks and prepare new employee documents according to company policies, as applicable.
- Make recommendations to hire and terminate staff.
- Review the time recorded by employees in the EZ Web Clock on a daily basis and post any corrections prior to the payroll close date, as required.
- Train and evaluate staff performance and provide counseling as necessary to achieve the expected results in accordance with the Company’s policies.
- Supervise and maintain open communication with the Lead Maintenance Technician and be thoroughly familiar with the essential functions of the position.
- Conduct regular Staff Meetings and Safety Meetings.
- Assist the Regional Property Manager with preparation and implementation of the Annual Management Objectives.
- Work with the Lead Maintenance Technician to correct any deficiencies and respond to the Annual Physical Inspection Report prepared by the Regional Property Manager or Area Maintenance Coordinator.
- Assist the Regional Property Manager with preparation of the Budget and review monthly budget comparison and cash disbursement reports for accuracy.
- Maintain the maximum economic potential by implementing established rent increases, collecting and recording payments and delinquent accounts per company policy, and depositing funds within 24 hours of receipt.
- Maintain the maximum physical occupancy through skilled marketing, leasing techniques, and/or prompt and thorough applicant processing, as well as the timely and organized completion of vacant apartment refurbishment, with the goal to attain a seven day re-occupancy period.
- Purchase necessary supplies and equipment not to exceed $200 within the scope of the established budget, and obtain an authorization from the Regional Property Manager for purchases of $201 or more.
- Inspect the community with, and independent of, the Lead Maintenance Technician on an on-going basis to assure curb appeal, general appearance, landscaping and market ready apartments meet Company standards.
- Conduct quarterly Safety Inspections of work areas, monitor monthly Safety Inspections, and insure correction of any deficiencies.
- Perform regular inspections after dark to check for adequate exterior lighting.
- Report accidents and emergency situations to the Home Office immediately, and prepare and submit the required reports per Company policy.
- Promote resident retention through excellent resident relations and enforcement of the Lease and Community Rules, to include planning and participating in regular Resident/Management Meetings and resident social functions during and after normal work hours.
- Work with the Lead Maintenance Technician to implement Company policies and procedures related to preventive, corrective and emergency maintenance, the Injury and Illness Prevention Program, the Heat Illness Prevention Plan, the Hazard Communication Program and the Emergency and Disaster Plan.
- Work with the Lead Maintenance Technician to review and obtain bids for vendor contracts annually, regularly supervise the performance of outside contractors, and maintain good vendor and contractor relations.
- Obtain proof of liability insurance for all vendors performing work on the property before contracts are submitted for approval or signature and/or before any work is completed.
- Alternate On-Call Duty with the Lead Maintenance Technician (and Assistant Property Manager when applicable) to handle after-hours emergencies.
- Complete or oversee completion to input and maintain applicant and resident information in OneSite daily.
- Prepare and serve legal notices.
- Prepare or oversee preparations of move-in documents (including approval of applicant files), conduct the move-in orientation and perform Apartment Inspections with new residents.
- Prepare move-out documents and submit promptly to the Accounting Associate with all back-up.
- Receive and record requests for maintenance and other services, or oversee this process.
- Perform occasional move-out Apartment Inspections with vacating residents.
- Maintain office and community room cleanliness, organization and professionalism, and monitor organization of the maintenance shops and storage areas.
- Prepare, or oversee preparation of, and submit monthly, weekly, quarterly and annual reports accurately and on time.
- Aggressively pursue market rent increases, (and rent increases to current residents), at the highest levels possible, by analyzing rents of competitive communities and the current supply and demand.
Education
High school diploma or GED -
Independence High School
San Jose, CaCollege Degree - Biblical Studies
Liberty University
Lynchburg, VA05.2023
Skills
Windows
Property management systems (PMS)
Microsoft Outlook
Microsoft PowerPoint
Microsoft Outlook Calendar
SharePoint
Microsoft Access
Microsoft Excel
Microsoft Office
Microsoft Word
Google Docs
Certification
Driver's License
Languages
English
Affiliations
- Lead Usher at Redemption Church January 2022 to Present
- Women's Ministry at Cathedral of Faith July 2018 to January 2022
Additional Information
Authorized to work in the US for any employer
Timeline
Property Manager
ELS
06.2019 - 09.2025
Property Manager
DKD Property Management
08.2017 - 06.2019
College Degree - Biblical Studies
Liberty University
High school diploma or GED -
Independence High School