Jazma Garrett
Fort Lauderdale,FL
Summary
Dynamic Operational Manager with over 16 years of experience in decision-making and project management, dedicated to enhancing customer service and operational efficiency. Expertise in agile software development and SaaS has consistently improved processes and significantly boosted satisfaction rates within property management and customer service sectors. A strong passion for integrating innovative technologies drives the optimization of work processes, ensuring exceptional service delivery while achieving strategic objectives. Committed to fostering a culture of continuous improvement and excellence in all operational endeavors.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager
Self-Employed
03.2020 - 01.2025
- Inspected properties to enhance guest experience, ensuring all repairs and upgrades were completed.
- Trained and onboarded staff, improving client service and operational efficiency.
- Resolved guest complaints promptly, maintaining high satisfaction and loyalty.
- Analyzed property financials, adjusting strategies to boost profitability.
- Implemented process improvements, resulting in measurable operational success.
- Streamlined property management processes, boosting operational efficiency and guest satisfaction rates while maintaining financial performance targets.
Member Services Specialist
HealthEquity
- 10.2024
- Resolve customer inquiries, ensuring timely solutions and accurate information delivery.
- Educate clients on HealthEquity products, enhancing understanding of HSAs and FSAs.
- Advocate customers by identifying needs and directing them to suitable resources.
- Assist Health Guides with complex account issues, improving service efficiency.
- Establish a report by offering comprehensive support beyond initial questions.
- Guide customers through HealthEquity offerings, identifying underlying needs and connecting them with appropriate programs and resources.
Customer Service Representative
U-Haul
03.2018 - 08.2023
- Resolved customer issues efficiently, enhancing satisfaction and loyalty.
- Answered calls swiftly, reducing waiting times and improving service quality.
- Managed interactions using software, tracking satisfaction metrics.
- Engaged in team meetings, staying updated on product changes.
- Streamlined customer service processes, reducing average response time and boosting satisfaction ratings.
Rural Carrier Associate
United States Postal Service
04.2015 - 03.2018
- Efficiently delivered mail on set routes, ensuring timely service for all customers.
- Processed financial transactions in the field, maintaining accuracy and customer satisfaction.
- Organized mail for optimal delivery efficiency, reducing time spent on routes.
- Keep detailed records of customer requests, enhancing service continuity and reliability.
Education
Bachelor of Applied Science - BAS Information Technology
Broward College
Fort Lauderdale, FL12.2025
Associate of Science - AS Technology Project Management (Honors)
Broward College
Fort Lauderdale, FL12.2024
Skills
- Software as a Service (SaaS)
- Windows
- Microsoft office
- Administrative leadership
- Microsoft Word
- Troubleshooting
- Microsoft Excel
- Decision-Making
- Technical Support
- Customer Service Management
- Salesforce
- Information Technology
Certification
- Industry Operations Specialist - Broward College — Jan 2024 - Jul 2024
- Soft Skills - Florida Ready to Work — Jan 2024
- Google Analytics Certification - Google Analytics 4 — Jun 2024
- Information Technology Support Specialist - Broward College — Oct 2024
- Project Management Associate - Broward College — Jan 2024 - Dec 2024
- Technology Project Manager - Broward College — Jan 2024 - Dec 2024
Timeline
Property Manager
Self-Employed
03.2020 - 01.2025
Customer Service Representative
U-Haul
03.2018 - 08.2023
Rural Carrier Associate
United States Postal Service
04.2015 - 03.2018
Member Services Specialist
HealthEquity
- 10.2024
Bachelor of Applied Science - BAS Information Technology
Broward College
Associate of Science - AS Technology Project Management (Honors)
Broward College
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