Alyssa K. Havens
Rio Rancho,NM
Overview
25
25
years of professional experience
Work History
PCSC PRN Training Specialist
Presbyterian Customer Service Center
Albuquerque, NM
11.2023 - Current
- Responsble for training new and current Employess for positions in Customer SErvice. updating training material as needed and ensuring the learners get the most out of the training experiance. Curent LOB Medicare, IBAC PB, Centenial and Medicaid PCU.
PCSC Health Plan CSR
Presbyterian Customer Service Center
Albuquerque, NM
10.2022 - Current
- Responsible for providing customer service for members and providers in all PHP benefit plans. Ensure callers receive service excellence when responding to telephone, written, Pres Online, E-Business, chat, and in person inquiries
Interim Supply Coordinator-
PresNow Paseo
Albuquerque, NM
01.2020 - 10.2022
- Responsible for performing inventory management functions for the Central Supply inventory; par level inventories, par replenishment; internal distribution, and call deliveries following the Central Supply protocols in the most efficient manner, and strive to exceed performance standards established for each function in order to provide the highest-valued, customer-focused logistical services to the departments served. While in this postion opened new facility with supply, equipment and organization of supply rooms.
EMT-I
PresNow Paseo
Albuquerque, NM
01.2019 - 10.2022
- Provides Basic and Intermediate Life Support pre-hospital emergency care, transportation and non-emergency transfer service to patients. Competencies and skills: CPR , Ability to effectively interact with customers to understand their needs and explain data,Microsoft Office Planning and coordinating organizational change Anticipating & Addressing Customer Needs Functioning as an Effective Contingent Member Acquiring & Applying Superior Skills to achieve Quality Outcomes Functioning as an Effective Team Member ,Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies. Written communication
EMT-I
Presbyterian Rust
Rio Rancho, NM
01.2017 - 01.2019
- Provides Basic and Intermediate Life Support pre-hospital emergency care, transportation and non-emergency transfer service to patients. Competencies and skills: CPR , Ability to effectively interact with customers to understand their needs and explain data,Microsoft Office Planning and coordinating organizational change Anticipating & Addressing Customer Needs Functioning as an Effective Contingent Member Acquiring & Applying Superior Skills to achieve Quality Outcomes Functioning as an Effective Team Member ,Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies. Written communication
Stroke/ STEMI coordinator
State of New Mexico
Santa Fe, NM
01.2014 - 01.2017
- Stroke/ STEMI coordinator, worked with statewide hospitals to improve stroke and heart attack care for New Mexicans. Worked with stakeholders including Fire/EMS to improve protocols and education for stroke/STEMI patients. Collected and analized data for Stroke STEMI patients within NM.
Assistant Swim Coach
City of Rio Rancho
Rio Rancho, NM
01.2008 - 01.2009
- Assistant Swim Coach, taught swim lessons to student 4-12 years of age.
- Coached swim team for the inaugural season secured donation for the team events
- Solicited corporate sponsorships for the team
EMT-I/EVO
Albuquerque Ambulance
Albuquerque, NM
01.2002 - 01.2014
- Cared for patients in accident, emergency and non emergency situations.
- Performed all duties within the state of New Mexico scope of practice including but not limited to: starting IV’s, dispensed drugs, dressing wounds, performing CPR
- Recorded accurately patient history to relay to emergency room personnel
- Restocked ambulances, organized stock room, monitored distribution of supplies
- Worked at accident scenes with other emergency personnel, including police and fire.
Timeline
PCSC PRN Training Specialist
Presbyterian Customer Service Center
11.2023 - Current
PCSC Health Plan CSR
Presbyterian Customer Service Center
10.2022 - Current
Interim Supply Coordinator-
PresNow Paseo
01.2020 - 10.2022
EMT-I
PresNow Paseo
01.2019 - 10.2022
EMT-I
Presbyterian Rust
01.2017 - 01.2019
Stroke/ STEMI coordinator
State of New Mexico
01.2014 - 01.2017
Assistant Swim Coach
City of Rio Rancho
01.2008 - 01.2009
EMT-I/EVO
Albuquerque Ambulance
01.2002 - 01.2014