I am a data-driven project manager, quality enthusiast, process efficiency obsessed, and training centric talent developer with a background in a fast-paced consulting, tech startup.
Adept with a variety of multimedia platforms and methods
Strong interpersonal skills
Excellent written and oral communication skills
Organized, creative problem solver
Highly-motivated, deadline/metrics-oriented
Able to work independently and in groups
Eloquent, empathetic leader
Adapts well to high-stress situations
Ability to operate at high, mid, and granular levels
Overview
12
12
years of professional experience
1
1
Certification
Work History
Training Project Specialist - Training Specialist 2
Veteran Benefits Guide
12.2022 - Current
Project Management: Managed over 100 complex projects with cross functional teams using project management software; met 100% of deliverable dates
Training Program Development: Partnered and collaborated with senior leadership to develop numerous training programs to meet company outcomes
Process Improvement: Provide subject mater expertise to drive decision-making and buy-in with C-suite level leadership
Training Specialist 1
Veteran Benefits Guide
01.2022 - 12.2022
Training Delivery: Conducted in-person, virtual, or blended training sessions for over 75 new hire employees
Product Knowledge: Stayed current with product updates, new features, and industry trends to ensure accurate and up-to-date training content.
Training Documentation: Maintained and updated training materials to reflect product changes and improvements; Created user guides, FAQs, and knowledge-base to support ongoing learning
Case Manager
Veteran Benefits Guide
10.2020 - 01.2022
Provided proactive support for Veterans filing disability claims with the Veteran's Administration and quality checked over 900 Veteran claims, totaling nearly $4.5 million in billable services
Legal Assistant
Defender Association of Philadelphia
06.2012 - 07.2014
Assisted in court with court staff for over 100 clients daily
Prepped daily court files, totaling over 32K cases
Prepared over 1,300 expungement motions
Assisted in creating new standards for procedures which increased the speed and accuracy file preparation
Education
M.S. in Management -
Wilmington University, College of Business
Wilmington, DE
Bachelor of Science - Journalism And Psychology
University of Colorado At Boulder
Boulder, CO
Valley High School, International Baccalaureate
Las Vegas, NV
Skills
Advanced Microsoft Suite Program skills
Knowledge of Project Management software, such as Trello and Smart Sheet
Ability to take strategy and break it down into actionable items
Scheduling Expertise
Meticulous ability for executing vision
Intrinsic curiosity and need to improve oneself, products, and processes
Professional Development
Google Project Management: Professional Certificate, Coursera
Project Management: The Basics of Success, Coursera
Nevada Veterans Advocate, Nevada Department of Veterans Services (NDVS)
<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group