Summary
Overview
Work History
Education
Skills
Professional Development
Affiliations
Certification
Languages
Additional Information
Timeline
Generic

Michelle Angelica Ryals

Las Vegas,NV

Summary

I am a data-driven project manager, quality enthusiast, process efficiency obsessed, and training centric talent developer with a background in a fast-paced consulting, tech startup.


  • Adept with a variety of multimedia platforms and methods
  • Strong interpersonal skills
  • Excellent written and oral communication skills
  • Organized, creative problem solver
  • Highly-motivated, deadline/metrics-oriented
  • Able to work independently and in groups
  • Eloquent, empathetic leader
  • Adapts well to high-stress situations
  • Ability to operate at high, mid, and granular levels

Overview

12
12
years of professional experience
1
1
Certification

Work History

Training Project Specialist - Training Specialist 2

Veteran Benefits Guide
12.2022 - Current
  • Project Management: Managed over 100 complex projects with cross functional teams using project management software; met 100% of deliverable dates
  • Training Program Development: Partnered and collaborated with senior leadership to develop numerous training programs to meet company outcomes
  • Process Improvement: Provide subject mater expertise to drive decision-making and buy-in with C-suite level leadership

Training Specialist 1

Veteran Benefits Guide
01.2022 - 12.2022
  • Training Delivery: Conducted in-person, virtual, or blended training sessions for over 75 new hire employees
  • Product Knowledge: Stayed current with product updates, new features, and industry trends to ensure accurate and up-to-date training content.
  • Training Documentation: Maintained and updated training materials to reflect product changes and improvements; Created user guides, FAQs, and knowledge-base to support ongoing learning

Case Manager

Veteran Benefits Guide
10.2020 - 01.2022
  • Provided proactive support for Veterans filing disability claims with the Veteran's Administration and quality checked over 900 Veteran claims, totaling nearly $4.5 million in billable services

Legal Assistant

Defender Association of Philadelphia
06.2012 - 07.2014
  • Assisted in court with court staff for over 100 clients daily
  • Prepped daily court files, totaling over 32K cases
  • Prepared over 1,300 expungement motions
  • Assisted in creating new standards for procedures which increased the speed and accuracy file preparation

Education

M.S. in Management -

Wilmington University, College of Business
Wilmington, DE

Bachelor of Science - Journalism And Psychology

University of Colorado At Boulder
Boulder, CO

Valley High School, International Baccalaureate
Las Vegas, NV

Skills

  • Advanced Microsoft Suite Program skills
  • Knowledge of Project Management software, such as Trello and Smart Sheet
  • Ability to take strategy and break it down into actionable items
  • Scheduling Expertise
  • Meticulous ability for executing vision
  • Intrinsic curiosity and need to improve oneself, products, and processes

Professional Development

  • Google Project Management: Professional Certificate, Coursera
  • Project Management: The Basics of Success, Coursera
  • Nevada Veterans Advocate, Nevada Department of Veterans Services (NDVS)
  • Alpha Phi Omega LEADS (Launch, Explore, Achieve, Discover, Serve) courses: servant leadership, conflict resolution, ethical decision-making, teamwork, assertive communication

Affiliations

  • Association for Talent Development (ATD)
  • Alpha Phi Omega, Community Service Fraternity

Certification

  • Inclusive and Ethical Leadership Certificate, USF Corporate Training and Professional Education
  • DEI in the Workplace Certificate, USF Corporate Training and Professional Education
  • -ISO 9001 Foundations – course audit, Advisera

Languages

Spanish
Limited Working

Additional Information

Recommendations: Available Upon Request

Timeline

Training Project Specialist - Training Specialist 2

Veteran Benefits Guide
12.2022 - Current

Training Specialist 1

Veteran Benefits Guide
01.2022 - 12.2022

Case Manager

Veteran Benefits Guide
10.2020 - 01.2022

Legal Assistant

Defender Association of Philadelphia
06.2012 - 07.2014

M.S. in Management -

Wilmington University, College of Business

Bachelor of Science - Journalism And Psychology

University of Colorado At Boulder

Valley High School, International Baccalaureate

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Michelle Angelica Ryals