Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Henry

Hudsonville,MI

Summary

Energetic training and development professional, well-versed in developing and implementing training programs to improve performance. I focus on success-driving participation by leveraging employee incentives, employing engaging training methods, and implementing team-building activities to meet training needs. Bringing 5 years of mortgage industry expertise, including proficiency in moodle, cornerstone, and excel programs.

Overview

4
4
years of professional experience

Work History

Training Specialist

Guaranteed Rate
12.2019 - 08.2023
  • Managed training calendars and notified employees of upcoming training topics and dates.
  • Managed all LMS needs (Materials, sessions, troubleshooting)
  • Prepared reports to track employee progress and recruitment needs for future training.
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
  • Trained and developed departmental employees on software systems and platforms.
  • Supervised peer training materials and execution, with offering actionable suggestions for improvement.
  • Scheduled classes based on availability of classrooms, equipment or instructors
  • Selected and assigned instructors to conduct training.

Receptionist

Guaranteed Rate
02.2019 - 12.2019
  • Greeted visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed approximately 35 incoming calls and emails per day from employees and customers.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Education

High school or equivalent -

Laingsburg Highschool
Laingsburg, MI
06.2010

Skills

  • Microsoft Suite
  • Learning Management Systems
  • Training Program Development
  • Complaint Resolution
  • Administrative Support
  • Office Management
  • Program Support
  • Data Entry
  • Schedule Coordinator
  • Advanced Typing Speed

Timeline

Training Specialist

Guaranteed Rate
12.2019 - 08.2023

Receptionist

Guaranteed Rate
02.2019 - 12.2019

High school or equivalent -

Laingsburg Highschool

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