Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Alyssa Knoebel

Daleville,Alabama

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

4
4
years of professional experience

Work History

Manager/Barista

The Bean Bro
10.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Onboarded new employees with training and new hire documentation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Barista

Dunkin Donuts
01.2020 - 10.2020
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Optimized beverage presentation through creative garnishing techniques, elevating visual appeal of each drink served.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Helped management keep adequate supply on hand by notifying of shortages.

Sandwich Artist

Subway
09.2019 - 11.2019
  • Kept workplace clean and organized in line with restaurant policies.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
  • Participated actively in store promotional activities that led to increased foot traffic during special events.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Increased speed of service through effective multitasking and time management skills.

Education

Associate of Arts - Pre-Law

George C Wallace Community College - Dothan
Dothan, AL
05.2025

High School Diploma -

Daleville High School
Daleville, AL
05.2019

Skills

  • Superior Customer Service
  • Performance Tracking and Evaluation
  • Training and Development
  • Onboarding and Orientation
  • Employee Development
  • Shift Scheduling
  • Decision-Making
  • Good Judgment
  • Team Leadership
  • Till Counting
  • Inventory Control
  • Shipment Receiving

Awards

Employee of the month at The Bean Bro

Timeline

Manager/Barista

The Bean Bro
10.2020 - Current

Barista

Dunkin Donuts
01.2020 - 10.2020

Sandwich Artist

Subway
09.2019 - 11.2019

Associate of Arts - Pre-Law

George C Wallace Community College - Dothan

High School Diploma -

Daleville High School

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Alyssa Knoebel