Alyssa Kondos
Warner Robins,GA
Summary
Dynamic professional with a proven track record at Hilton Garden Inn, excelling in team development and strong communication. Demonstrated ability to enhance customer satisfaction and streamline operations. Skilled in cash handling and employee scheduling, fostering a positive and efficient work environment. Recognized for exceptional multitasking abilities and a cheerful, energetic demeanor.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn
02.2024 - Current
- Greet guests
- Register guests in/out of rooms, distribute keys/passcodes and orient to hotel and other attractions
- Manage reservations by providing information about rooms, rates and amenities
- Train new Front Desk Agents
- Multi-task several phone lines
- Liaison with all other departments
- Upsell other facilities and services within company
- Maintain updated records of bookings and payments using computer's
Team Member
Chick-fil-A
03.2020 - 09.2020
- Assist customers with product selection and ordering process
- Provided customer service support to ensure satisfaction
- Received, processed and stocked merchandise in accordance with store policies
- Operated cash registers to process payments from customers.
- Greeted customer upon entering store with a friendly demeanor
- Resolved customer issues promptly in a professional manner
- Maintained a clean and organized work area
- Answered phone calls regarding products and services
Server
Longhorn Steakhouse
06.2018 - 02.2019
- Relayed orders and special requests to cooks, monitoring finished dishes for accuracy and preferences
- Completed final preparations of dishes and quickly delivered items to customers
- Calculated charges issued table checks and collected payments for customers
- Recorded orders and partnered with team members to efficiently serve food and beverages
- Welcomed guests with personable attitude and smile
Senior Team Leader
Chick-fil-A
11.2012 - 05.2018
- Suggested and organized team building activities and rewarded accomplishments
- Assisted management in the hiring process and new team member training
- Provided exceptional customer service
- Handled money orders for store
- Trusted with key and access code to restaurant
- Generated team members schedules for distribution
Education
High School Diploma -
Gulf Breeze High School
Gulf Breeze, FL06-2013
Skills
- Team development
- Strong communication skills
- Excellent time management
- Organized
- Cash handling accuracy
- Basic clerical knowledge
- Approachable
- Resolution-oriented
- Employee scheduling
- Cheerful and energetic
- Positive outlook
- Reliable and dependable
- Excellent multi-tasker
Timeline
Front Desk Agent
Hilton Garden Inn
02.2024 - Current
Team Member
Chick-fil-A
03.2020 - 09.2020
Server
Longhorn Steakhouse
06.2018 - 02.2019
Senior Team Leader
Chick-fil-A
11.2012 - 05.2018
High School Diploma -
Gulf Breeze High School