Alyssa Kunkle
Dayton,OH
Summary
Dedicated Hostess experienced in optimizing guest seating arrangements to enhance satisfaction. Delivered top-tier customer service while managing high-pressure environments and maintaining professional standards. Streamlined seating protocols and effectively balanced phone inquiries with in-person greetings.
Overview
4
4
years of professional experience
Work History
hostess, foodrunning, togo
Texas Roadhouse
Fairborn, Ohio
12.2024 - Current
Crew Member
Rip Rap Shake Shack
Dayton
03.2023 - 10.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Prepared and assembled food items according to company standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted in inventory management and restocking supplies as needed.
- Handled cash transactions accurately at the register.
- Trained new crew members on operational procedures and customer service expectations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Interacted pleasantly with guests to deliver quality customer service.
Education
OHVA K12
Dayton, OHSkills
- Customer service
- Order management
- Food safety
- Conflict resolution
- Sales support
- Attention to detail
- Active listening
- Problem identification
- Communication skills
- Relationship building
- Adaptability to change
- Cleanliness maintenance
- Customer service expertise
Timeline
hostess, foodrunning, togo
Texas Roadhouse
12.2024 - Current
Crew Member
Rip Rap Shake Shack
03.2023 - 10.2024
OHVA K12