Samantha Aldahonda
Hollywood,FL
Summary
Dynamic and customer-focused professional with extensive experience excelling in high-volume environments. Proven ability to enhance guest satisfaction through effective multitasking and strong guest engagement. Skilled in payment processing and fostering positive customer relationships, ensuring memorable and personable experiences. Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities.
Overview
3
3
years of professional experience
Work History
Hostess/ToGo
Firebirds Wood Fired Grill
Pembroke Pines,FL
06.2025 - Current
- Welcomed and seated guests, ensuring efficient guest flow and a positive dining experience.
- Communicated effectively with kitchen and serving staff to coordinate timely service delivery.
- Assisted in special event planning, contributing to seamless execution of guest experiences.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
Server
Red Lobster
Hollywood,FL
01.2025 - 06.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, enhancing guest satisfaction and experience.
- Assisted in maintaining cleanliness and organization of dining area during shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Party City
Hollywood,FL
06.2024 - 01.2025
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
- Built relationships with customers to encourage repeat business.
Hostess/ToGo/Server
Cracker Barrel
Pembroke Pines,Fl
09.2022 - 05.2024
- Greeted and seated guests promptly, ensuring a welcoming dining experience.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
High School Diploma -
Charles W. Flanagan High School
Pembroke Pines, FLSkills
- Customer service
- Effective multitasking
- Patience and empathy
- Customer service expertise
- Guest engagement
- Payment processing
- Guest relations
- High volume dining
Timeline
Hostess/ToGo
Firebirds Wood Fired Grill
06.2025 - Current
Server
Red Lobster
01.2025 - 06.2025
Cashier
Party City
06.2024 - 01.2025
Hostess/ToGo/Server
Cracker Barrel
09.2022 - 05.2024
High School Diploma -
Charles W. Flanagan High School