Julia Westfahl
San Marcos,TX
Summary
Skilled in customer service, I excelled at Texas Roadhouse and Jamba Juice by enhancing guest satisfaction. I am a hard worker, I trained new staff, and I always adhered to the restaurant standards. I demonstrated multitasking and communication abilities, significantly improving dining experience and operational efficiency.
Overview
4
4
years of professional experience
Work History
Hostess/Togo
Texas Roadhouse
2022.09 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided a friendly and helpful presence throughout their dining experience.
- I balanced responsibilities such as answering phone calls, greeting guests, escorting guests to their table while providing them with rolls, butter, dinner plates, and ensuring they were informed about any specials.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring guests' comfort throughout their visit.
- Trained new hostesses and the togo crew on customer service.
- Used cash registers and credit card machines to cash out customers through the POS system.
- Ensured every guest's food was correct by going through the order with them at the window and always making sure they didn't need anything else.
- Resolved any conflict calmly and efficiently.
Shift Leader
Jamba Juice
2020.07 - 2021.08
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions through their POS system.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Prepared and served juices, smoothies, and smoothie bowls.
- Collaborated with team members to optimize productivity during peak hours.
- Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
- Resolved customer complaints professionally, ensuring they left satisfied with their experience at the store.
Education
Bachelor of Science - Health Sciences
Texas State University
San Marcos, TX12.2024
Skills
- Customer Service
- Multitasking
- Patience and Empathy
- Phone Etiquette
- Communication
- Payment Processing
- Safe Food Handling
- Upselling
- Cleanliness Maintenance
- Detail Oriented
Timeline
Hostess/Togo
Texas Roadhouse
2022.09 - Current
Shift Leader
Jamba Juice
2020.07 - 2021.08
Bachelor of Science - Health Sciences
Texas State University