Alyssa Lafferty
Buffalo
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Teacher Aide, Substitute Teacher
Pavilion Ctl School District
Pavilion
09.2022 - Current
- Provided dedicated 1:1 support to a student with behavioral and learning challenges during the 2022-2023 academic year, employing patience and care to foster a positive learning environment.
- Intervene and defuse tense student interactions through calm, patient mediation, and conflict resolution in an effort to maintain a safe learning environment and limit distractions.
- Communicated student progress with staff to highlight successes and areas for improvement.
- Collaborated in meetings to develop effective behavior plans tailored to students' needs.
Front of House Staff Member
Settler's Family Restaurant
Batavia
06.2017 - Current
- Greeted and seated customers promptly to enhance dining experience.
- Established and integrated an innovative system with checklists and task boards to elevate restaurant cleanliness and organization.
- Assisted in menu explanations and addressed customer inquiries.
- Handled cash register transactions for both dine-in and take-out orders.
- Monitored dining room activity to ensure all guests had a positive experience.
- Identified opportunities to assist independently and without direction.
- Managed POS systems for order entry, bill management, and transaction processing, with minimal errors.
Server
Tullys Good Times
Batavia
07.2024 - 05.2025
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Acquired comprehensive knowledge of shifting food and beverage selections for customized guest recommendations
- Coordinated with hosts, bussers, and kitchen staff to ensure seamless preparation and service for customers.
- Assisted in training new servers, expo staff, and to-go staff.
Track and Field Coach
Pavilion Ctl School District
Pavilion
04.2023 - 06.2024
- Developed training plans focusing on speed, endurance, and agility.
- Instructed athletes on proper techniques for various track and field events.
- Promoted athlete growth through trust-based relationships, positive reinforcement, and co-managed conduct to encourage teamwork and good sportsmanship.
- Maintained accurate records of athlete attendance, performances, results, and rankings at meets or competitions.
- Contributed around 40 hours of unpaid volunteer hours during first season
Education
Some College (No Degree) - Psychology
SUNY University At Buffalo
Buffalo, NYSkills
- Cooperative collaboration
- Conflict resolution
- Service management
- Workforce development
- Rapid problem solving
- Effective communication
- Independent motivation
References
References available upon request.
Timeline
Server
Tullys Good Times
07.2024 - 05.2025
Track and Field Coach
Pavilion Ctl School District
04.2023 - 06.2024
Teacher Aide, Substitute Teacher
Pavilion Ctl School District
09.2022 - Current
Front of House Staff Member
Settler's Family Restaurant
06.2017 - Current
Some College (No Degree) - Psychology
SUNY University At Buffalo